Manages orders both domestically and internationally to ensure the customer receives the correct products when needed. Collaborates with B-F partners to facilitate effective solutions in all parts of the Supply Chain with a focus in getting the products to the customers in a timely fashion. Process, manage and audit distributor orders to ensure they ship on time and complete. Research customer discrepancy claims and ensure appropriate solutions (issue credits, debits, replacement shipments, etc). Create shipments, deliveries, and invoices from 3rd party warehouses. Maintains Material Master Data and Customer Profiles. Communicate gift allocations and availability dates to customers and follow up to ensure products are ordered and shipped accordingly. Serve as primary point of customer contact for assigned distributor territories.

Instrumental during transition of Order Management department from corporate location in Redwood City, CA to Distribution Center in Louisville, KY. Self-starter with the ability to collaborate and work under various levels of supervisors. Serve as first point of contact for select EA retailers for placing orders and for order inquiries. Established and maintained strong rapport with internal and external customers within the U.S. as well as internationally. Knowledge of EDI transaction sets and Oracle R12 ERP system, including end user technical expertise and testing/confirmation of data mapping and formatting transmissions to ensure the systems are functioning properly. Manage Digital Distribution game codes to 3rd party resellers, allocation of product based on approvals by Sales/Demand Planning, stock tracking in relation to ordering trends and daily oversight of orders to meet customer fill rate and on time delivery metrics. Collaborate with Sales department to ensure revenue goals are met/exceeded and with logistics to monitor on time deliveries. Accountable for high dollar clients, order error correction, and maintenance of proper financial records. Accomplishments include: Named New Release Coordinator for new titles across platforms, Primary OM representative to provide training to all new department employees while developing and maintaining training material, collectively re-aligned processes as primary order manager for all domestic internal requests for the company (and some international), named authorized OM point person for all system testing initiatives and to provide pass/fail feedback regarding testing initiatives for eventual deployment into production system.

Serve as primary contact working directly with Toyota representatives processing special requests for service and prototype orders. Executed tasks using processing protocol specific to Toyota suppliers (Toyota direct activities such as kanban and manifest organization). Facilitated customer order flow through all stages of procurement completion including EDI order entry/receipt, outsourcing or production scheduling, proper pick, packaging, labeling, and coordination with carriers for pickup and delivery. Performed troubleshooting investigations for software and process discrepancies internally and with external customers. Participated in monthly manual inventory counts which included tag input and other audit duties.

Followed government regulations such as the Patriot Act, Reg CC, and Bank Services Agreement when negotiating transactions and interacting with clients on a daily basis. Processed client transactions such as deposits, cash withdrawals, payments, loan and credit card needs while following negotiation guidelines. Developed and achieved weekly sales goals relative to campaign objectives, such as generating leads and gaining new credit accounts, loan applications, and transaction accounts. Headed ATM machine duties for 3 years which includes replenishment, audits, maintenance and balancing activities, also held accountable for large amounts of cash and up to $10,000 cash authorization authority. Served as backup supervisor of 4 tellers when primary supervisor was out of office. Back up responsibilities include resolving client issues, performing audits, task delegation, answering client questions, up to date service product knowledge, and role accountability.