Ashley Pennington Email & Phone Number

Remote

- Delivers tenant-based rental assistance to Louisiana households impacted by natural disasters and facing potential homelessness.- Reviews applications and supporting documentation for completeness and accuracy, ensuring alignment with ERA and CDBG-DR funding requirements.- Confirms household income eligibility in accordance with regulatory guidelines and verifies that proof of rent obligation complies with state mandates.- Ensures that monthly rent amounts adhere to program criteria and calculates award amounts for eligible applicants, emphasizing accuracy in data entry.- Maintains meticulous documentation of findings and determinations to uphold transparency and compliance.Selected Accomplishments:- Manages a caseload of 321 applications, with 279 currently active, including 104 approved applications that secured over $530K in funding for eligible households. - Recognized consistently for exceptional accuracy in award calculation data entry, requiring minimal supervisor oversight, which has led to expedited processing times and enhanced compliance with funding regulations.- Streamlined the application review process, achieving a 20% reduction in average processing time while ensuring adherence to quality standards.

Amory, Mississippi, United States

- Oversaw daily operations of shelter facilities, ensuring the safety and well-being of 32 residents while fostering a welcoming and supportive environment.- Provided leadership and guidance to a team of 9 staff members during shifts, enhancing team cohesion and service delivery.- Conducted thorough audits of staff timesheets, activity logs, and compliance forms to maintain operational integrity.- Promptly addressed emergent situations, utilizing conflict resolution skills to achieve peaceful outcomes.- Maintained accurate records of shelter activities and incidents, preparing comprehensive daily shift reports to facilitate informed decision-making.

Remote

- Collaborated with a team of over 25 colleagues to successfully approve more than 37,000 applications across two projects in Louisiana and Jefferson Parish, ensuring timely service delivery within program deadlines.- Independently managed a caseload of 250 cases involving financial hardship, housing instability, and income eligibility, facilitating the disbursement of $1.5M in rental and utility assistance.- Built strong relationships with tenants and landlords to promote compliance with program requirements and streamline the application process.- Undertook additional responsibilities assigned by program leadership, including proactive outreach to utility providers to prevent service disconnections.Selected Accomplishments:- Selected by leadership within two months to conduct quality control on over 3,000 applications, including recertifications, denials, appeals, and utility tickets, which led to the approval of $10.8M in funding.- Supported the fraud prevention specialist by investigating, identifying, and reporting more than 150 potentially fraudulent applications, enhancing program integrity and safeguarding resources.- Contributed to the development of program standard operating procedures (SOPs) and QuickBase functionality, resulting in a 30% improvement in process efficiency and ensuring consistent, accurate outcomes for all applicants.- Conducted regular training sessions for seven case managers on application management and review processes, bolstering overall team efficiency and accuracy in case handling.

Remote

- Reviewed and approved over 50 applications for Community Development Block Grant (CDBG) assistance, facilitating first-time home purchases in Bay County, FL.- Managed a caseload in accordance with program guidelines, performing financial analyses of applicants' income to confirm eligibility.- Engaged with applicants through multi-channel outreach efforts to ensure the timely collection of all required documentation for complete applications.

Doylestown, Pennsylvania, United States

- Empowered over 40 low-income families to achieve long-term economic stability through strategic planning and strengths-based case management.- Delivered comprehensive services, including intake, assessment, goal planning, and evaluation, tailored to each family's unique needs.- Cultivated collaborative relationships with community agencies to enhance support for participants.- Facilitated mediation and developed clients' problem-solving and conflict-resolution skills to navigate personal and family crises.- Maintained meticulous client records across three databases, ensuring accurate tracking of vital information and progress.

Plymouth Meeting, Pennsylvania, United States

- Delivered whole-person interventions for individuals experiencing housing instability and homelessness through comprehensive assessments and referrals to appropriate support programs. - Coordinated services with agencies, community organizations, and healthcare professionals to ensure clients received essential benefits and resources.

Fort Washington, Pennsylvania, United States

- Supported 20 individuals with mental illness in achieving their life goals by developing essential skills and monitoring progress to provide timely crisis interventions. - Participated in collaborative meetings to facilitate effective communication with support networks, while diligently documenting services provided and managing participant schedules throughout the program.

Doylestown, Pennsylvania, United States

- Counseled approximately 20 students, providing tailored guidance on career exploration and internship objectives. - Conducted qualitative and quantitative analyses for office assessments and outcomes reporting, effectively organizing data into charts and spreadsheets using Microsoft Excel. - Initiated the VOICE program, aimed at supporting veterans in achieving their education and employment goals.

Calhoun City, Mississippi, United States

- Coached lower enlisted service members to improve performance through individualized and group training sessions. - Collaborated with teams of 5-20 to execute complex tasks, such as clearing fields, constructing roads, and conducting convoys. - Assisted the 1st Lieutenant in organizing and coordinating convoys both within the unit and during off-site operations.

Bachelor Of Arts - Ba, Counseling Psychology

Associate Of Arts - Aa, Criminal Justice