Ashley Phan Email & Phone Number

Volunteered as a Family ServiceSupport personnel assisting families with their needs

Prepping and stocking up bar before beginning of shiftWorked as a team to provide great service in a healthy and safety working environmentProvided fast and efficient service when pouring drinks for guest in a friendly manner and following liquor license law as well as serving alcohol lawsResponsible for taking down bar and closing in a professional manner

Answered all outbound, inbound calls, emails, chats and questions regarding the companyHandled and set up accounts for new and existing customersInputted orders made by customers using Routeman ProgramTook customer inquiries and sent it to respectable departmentsEnd of month validations for a few major customer accounts of the company, to ensure invoices are inputted in their portal system and matches with The Iceman invoices, ie Nestle Canada, Hydro One, Costco accountsTrained new Customer Service RepresentativesAssisted Accounting Department by sending requested invoices to customers and taking payment on their accounts for outstanding balancesAssisted Sales Department by reaching out to potential new clientsAssisted Service Department by taking calls, inputting service call requests and calling customers back with scheduling of serviceGreeted all customers entering the Reception area of the companyPoint of Sale transactions for all walk-in customers using POS systemLifted 50lb products within the warehouseRestocked productsAssisted with all departments as a team player to provide great customer service to all new and existing customers

Answered all outbound and inbound calls and questions for the hotel with Forbes 5-star standardsAssisted all hotel guest's request for all departments in the hotelTake guest's In-Room Dining orders by providing outstanding customer serviceMade restaurant reservations for In-House guest and outside guestsProblem-solved all guest complaint using hotel resources and knowledgeAssisted guests with their hotel reservations, guest folios and guest requestsTrained new Call Center AgentsWorked with all the departments as a team to provide excellent customer service for all the guests in a professional and friendly manner

Provided information for guests about the mall, restaurants and retail storesSold CF shop cards to guests and corporate orders to tenants and businessesCoordinated staff events for the Guest Services teamAnswered calls and questions in regards to the mall, retail stores, holiday hours and gift cardsOversaw lost & found items turned in by guests and retailers, recorded items and keeping track of lost and found items in a shared document tracking sheetWorked with all the departments as a team to provide excellent customer service for all our guests

Provided front line reception duties such as meet and greet, answer calls and questions and transfer to appropriate party, couriers, data entry, mail, scheduling, filing, documents and moreCoordinated corporate lunches and breakfasts, ordered food for meetings and set up of eventsIn charge of office supplies and ordering them monthlySold Shop Card gift cards to customers and to corporate companies, dealt with corporate orders and packaging of gift cards

Diploma, Hospitality, Tourism & Leisure Program

Nursing Program