- Developed, socialized, and executed customer outreach strategies to reduce churn, drive reengagement, and increase revenue by 30% MoM. - Tracked customer engagement metrics, partnered with Operations team to optimize analytics reporting, and iterated on touchplans to meet and exceed KPI goals, achieving a quarterly success rate of 100%. - Solicited and documented customer feedback and developed new training materials and workflows to reduce churn drivers.- Founding DEI Board Member- Developed intra-departmental “Culture Committee” focused on improving employee growth and satisfaction through Community, Development, Team Building, and Wellness

- Managed over 200 active premier accounts, providing direct support for ongoing client needs and implementing solutions for recurring issues in English and French - Developed strategies to win and retain clients including templatized sales collateral, sign-on incentives, and onboarding improvements - Optimized client billing system, working closely with AR and Sales to recoup 200K+ of outstanding invoices- Solicited and compiled user feedback which drove significant improvements to our client portal - Migrated 98% of clients to our new automated alert system, essentially eliminating manual notifications

- Designed and implemented curriculum to develop oral English skills with a focus on expression and oral comprehension- Evaluated students’ oral English skills in small groups and one-on-one settings, providing feedback on performance and guidance to improve exam scores

- Devised and executed social media strategy across multiple platforms (Facebook, Instagram, Twitter, Snapchat)- Increased average engagement by 279% with nearly 4x more posts per week - Created new opportunities for cross-promotional content with festival sponsors - Developed a cataloging system to leverage top-performing content for future use