Ashley Phipps Email & Phone Number

Colo, Ia, Us

Grinnell, Iowa, United States

▪Coordinate day to day operations of the Academic Advising Office▪Manage various projects for improvement of office operations▪Streamline student referrals through monitoring and assigning cases via Salesforce▪Create and remediate accessible documents and flyers

▪Create and manage social media calendar for Twitter, Linkedin, and Discord.▪Draft and approve copy for social media posts and email newsletters.

•Coordinate development of Clock Out At 2, a horror game about microaggressions and trauma in the workplace utilizing scrum sprint methodology.•Create and maintain documentation including bug-tracking via Google Sheets as well as the official game design document wiki via Notion.•Facilitate communication between 13 team members using Trello, Google Suite, and Discord. •Edit script for grammar and voice, collaborating with narrative lead on additional scenes.

•Coordinated development and launch of two accessibility-first titles built in Unreal Engine 5 utilizing Agile framework.•Manage efficient production schedules via Miro/Kanban, Google Suite, and Discord for two teams of 10.•Collaborate with discipline leads to determine goals, draft schedule, and triage issues.•Plan, lead, and document retrospectives after each title launch.•Edit scripts for consistency and write additional dialogue to bridge gaps when needed.•Schedule and run live playtests during development.•Document and coordinate live bug-fixes and patch releases.

•Create interactive livestream gaming content 2-3 times a week focusing on The Sims 4, the Pokémon franchise, and a variety of other cozy and casual games.•Manage and moderate associated discord community on a daily basis with a focus on inclusivity as well as mental and emotional wellbeing.

•Maintain positive and welcoming community chat during twitch live streams multiple times per week.

•Manage discussions and settle disputes for main Discord community of 86k members as well as women’s subcommunity.•Moderate live chats on Twitch and Youtube as needed.

Ames, Ia

•Served as primary resource for 800+ individuals from a variety of backgrounds, interests, needs and identities•Supported and educated students on course options, registration processes, and academic policies via in-person, virtual, and email interactions•Planned and taught two to three sections per year of Psych 111 – Orientation to Psychology with an average 4.41 out of 5 instructor rating in the Fall 2022 term•Created and edited recorded content for online version of Psych 111 class during switch to online learning •Launched and maintained department Instagram account (@ISUPsych) utilizing Canva and other design applications to create visual content•Designed and wrote weekly newsletter with Mailchimp sent to listserv of 1000+ students, staff, and faculty•Coordinated projects and schedule with two advising teammates, student workers, department directors, and college supervision team

•Managed discussion, approved new members, and settled disputes for mobile game community of 6000+•Collaborated with moderator team to create and edit rules and strike system for server rapid growth•Reviewed, ranked, and discussed moderator applications with team to ensure fair and impartial process•Assisted game developers with drafting announcements for updates, contests, and community events

•Sold Mary Kay skin care, body care, fragrances and color cosmetics•Educated other women who were interested in starting their own Mary Kay business•Created and maintained a Facebook Page for marketing and events

Grinnell, Ia

•Developed community and promoted self-governing values in two residence halls and eight themed houses with a total of 245 students.•Supervised and trained 15 student staff members on skills including programming, self-governance, leadership, residence hall processes, and emergency protocols.•Planned and advertised four or more community programs each semester based on social justice, sexual respect, harm reduction, and community building.•Managed personal programming budget, student staff selection budget, and student staff budgets.•Served in a 24/7 first responder on-call capacity on rotation with five other staff members.•Led student staff selection committee, which coordinates contract re-writing, marketing, interviewing, and selection of approximately 60 student staff members each year.•Met weekly with case load of students on probation and other at-risk students to discuss campus resources, study strategies, time management, motivation, and self-advocacy.•Managed department’s internet and intranet presence by creating, updating, and uploading documents and building web pages.•Planned and executed live programs on varying topics such as time management and sleep.

Ames, Ia

•Created and edited content and website structure using Joomla.•Selected and created images for website and other marketing.•Completed administrative tasks such as photo editing, mailing completion, and form creation.

Ames, Ia

•Collaborated and communicated with supervisor and other full-time staff to maintain consistency regarding policies, procedures, staff discipline, and information distribution.•Implemented department policies and developed internal processes for budget administration, mail and package distribution, key inventory, and check-ins and check-outs.•Exhibited conflict resolution and problem solving regarding staff performance, package and mail issues, and student or parent concerns.•Provided administrative oversight by utilizing DOS-based institutional database software to verify student information and adjust housing assignments while maintaining confidentiality.•Planned and executed training of 16 undergraduate student workers in desk processes, mail procedures, and customer service after one week in position.

Student Answer Center

•Developed materials to train new hires more efficiently on campus resources, office procedure, and customer service.•Utilized DOS-based institutional database system to answer questions regarding financial aid status and to reset student passwords while maintaining confidentiality.•Hired, trained, and supervised staff of 4-6 hourly student workers.•Managed Student Answer Center Facebook page and online chat.

Ames, Ia

•Led group and individual tours through three on campus residence halls for incoming first-year students and their families.•Memorized and shared information about Iowa State University's residence halls and the Department of Residence.

Ames, Ia

•Built community and leadership of a house of 54 undergraduate women.•Completed duty shifts and rounds as well as four hall desk or mail room hours a week.•Advised The United Halls of Helser at executive board and general meetings.

Aurora, Ny

•Monitored incoming first-year class Facebook page.•Created three new sessions for resident assistant (RA) training: Diversity: The Model of Multiple Dimensions of Identity, a teambuilding trivia game, and a case study competition.•Coordinated and scheduled all sessions led by numerous offices on and off campus for week-long RA training.•Assisted with hosting multiple pre-orientation sessions -- including one as the sole representative of the Residence Life Department -- for a total of over 100 first year students and their families.

Admissions/Advising Office

•Created and managed Marshalltown Community College Facebook page.•Provided assistance and customer service to students at the front desk.•Advised students on course selection and degree completion during summer and fall course registration period.•Assisted Student Success Specialists with advising appointments and recruitment visits

M. Ed., Higher Education-Student Affairs

Activities and Societies: 2011 Iowa State University Educational Leadership and Policy Studies Research Symposium-Presenter, Award Winner.

Bfa, Integrated Studio Arts, Magna Cum Laude

Activities and Societies: National Merit Scholar, ISU Rome Design Program, MACURH, National Residence Hall Honorary chapter president.

Meta Social Media Marketing Professional Certificate

Course 1: Intro to Social Media Marketing - Completed 8/1/23