Inspires and engages store management to achieve success in all performance related measures. Including but not limited to: driving same stores sales, consistently driving high levels of operational excellence across the district, encouraging store teams to exceed customer service standards, coaching and developing store management to optimize performance across the district and provide succession for the business, actively looking for ways to reduce costs for the business to maximize on profit, and working collaboratively with Regional Managers, District Managers and key partners across the business to ensure result areas are aligned with Claire’s business strategy, mission and values.

Talent ManagementDevelop and implement recruiting strategies to meet store staffing level requirementsTrain and coach store teams with career development plans in place for associatesPerformance managementVerify Adherence to all personnel policies and local regulationsOperationsVisit stores in designated areasEnsure operational efficiency in each storeVerify cash handling procedures being followedReview Maintenance issues are being reported, resolved and followed up onManage expenses through P&L reviews i.e labor, supplies, shrinkEnsure all stores meet safety and cleanliness standardsSalesManage and share sales budgets for all storesObserve customer experience behaviors, ensuring excellent serviceCollaborate with management to set goals based on trends, local activities, and store feedbackReview and analyze sales data with store teams and upper leadershipMarketingInspect all marketing materials in stores ensuring consistency with current initiativesRecommend marketing opportunities Verify store aesthetics meet and exceed company standardsEnsure all marketing materials are “Brand Right” as provided by company, no local signs to be madeOutreachBuild and maintain strong relationships in the communities you supportCollaborate with Events, Marketing, Media and other departments for local opportunitiesExecute company initiatives for all programing and products offeredParticipate in local outreach initiatives

-interim multi-unit leader-Directs & supervises associates engaged in sales, and providing exceptional guest service for customers. Ensures weekly schedules are prepared to provide proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.-Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.-Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times.-Monitors associate sales activities & productivity; acknowledges and communicates performance to associates; motivates & trains associates to achieve full potential.-Performs all financial activities effectively and in accordance with policy including cash handling & reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.-Prepares & oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise.-Manages the general operations of the store ensuring that the store is in working order and adequately supplied to ensure safe and efficient operations.-Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.-Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.

Assume complete responsibility for a store and its success by driving an effective customer-focused selling culture by building the team, sales capability and the brand.1. Develop and maximize potential of Assistant Manager and Supervisors to effectively the lead store.2. Establishing and maintain store standards through leadership and operational expertise.3. Endorsing company initiatives and programs through presentation of features and benefits.Build TalentBuild and maintain a successful team through effective recruiting, hiring, consistent leadership, and communication across the business. Develop a store succession plan through networking, recruiting, individual and team development.Build Sales CapabilityEffectively analyze the business, drive and execute company and store initiatives according to established timelines and standards and strive for operational excellence. Obtain key metric results through managing effectively and recognizing people.Build BrandMaintain a strong and genuine customer focus. Merchandise to company standards and to the needs of the business with reactionary merchandising.

Management and TrainingInterim DSM• Managed fashion apparel store while developing plans to increase business and profitability.• Hired, trained, and supervised personnel.• Managed and reviewed operational budgets to identify variances and established guidelines to control expenditures.• Performed financial analysis, forecasting and business plan development. Managed P&L, general finances and payroll functions.• Monitored and controlled inventory, streamlined procedures, and improved accuracy.• Implemented improved employee training processes, in areas of sales, management, operations, and customer service.• Introduced effective employee communications programs that increased productivity, employee satisfaction and customer service.Sales, Marketing, and Customer Service• Consistently met or exceeded all personal and team sales and revenue goals• Cultivated client relationships, increasing customer satisfaction and repeat sales.• At Torrid increased comp revenue from -8% to + 16.7% in one year. Placing the store in # 9 in the company with substantial growth in Torrid Credit Card applications.• Directed marketing and advertising functions for rental and apparel stores. Created materials, performed market and competitor research, and developed effective marketing strategies.Merchandising• Developed conceptual designs and formats for merchandising materials, as merchandising manager.• Created and utilized visual displays as laid out in our weekly VPM.• Increased traffic, brand exposure, and sales through use of innovative merchandising techniques.• Prepared neighborhood marketing and grassroots materials.

Training district manager. Responsibilities included interviewing new candidates; hiring-networking and recruitment; supervised employees; training and development of new and current employees; scheduling; inventory; conducted employee meetings; monitored financial and labor reports; monitored and controlled inventory; returned guest calls in a timely manner; ringing up guests; bank drops and bank audits; payouts of petty cash; provided guest service; neighborhood grassroots marketing; utilized motivational tools to increase productivity.