Ashley Pomata Email & Phone Number

Saint Paul, MN, US

Virtual

Virtual

• Serves as the primary point of contact for 20-25 accounts (~1.5M in ARR), acts as an internal partner and “quarterback” across Promoboxx, driving platform adoption and development/execution of ongoing account plans.
• Responsible for each account’s growth + success on the platform, and all day-to-day communications & relationships with each brand contact
• Drives relationships at various levels of the client organizations, plans & overseesmulti-tiered client engagement strategy
• Proactively identifies customer risks (and success opportunities), collaboratesacross the organization to to remediate and ensure successful renewals
• Leverages platform expertise + knowledge of clients’ business to increasecustomer value, engagement, and platform adoption
• Responsible for renewal/expansion of 21 annual partnership contracts in the2022 calendar year

Minneapolis, Minnesota, United States

Manage Digital Marketing and Social Media for a small business accounting firm

Minneapolis, Minnesota, United States

Part-time retail employee at a new Outdoor Voices store in Minneapolis

Greater Boston

Greater Boston Area

• (Rogue Wave Software acquired by Perforce in Jan 2019)
• Managed a team of customer success representatives and trained new hires.
• First point of contact for customer training, product setup/configuration, and problem solving.
• Trained and provide product support for other members of sales team.
• Developed and write technical documentation for products, including a customer-facing matrix of various support tiers, the local license server demo process, QBR best practices, and customer onboarding process.

Boston, Massachusetts

• Conferred with customers and engineers to assess equipment needs and determine system requirements.
• Conducted online training and onboarding sessions to customers.
• Maintained and enhanced customer satisfaction by providing ongoing, proactive support.
• Helped drive adoption and maintain top accounts with key stakeholders.
• Provided timely resolution of product and accounting related customer support issues.

Livingston, MT

• Account manager to enterprise-level marketing technology customers.
• Counseled customers through marketing programs using cloud-based software solutions in a fast-moving, entrepreneurial environment.
• Planned and project managed key marketing projects and campaigns, integrating paper/print expertise with technology and software proficiency.

Greater Denver Area

• Serve as Tier 2 incident manager and Workday/IT support specialist.
• Responsible for receiving incidents and requests from end-users, analyzing these issues and either responding to the end-user with a solution or escalating to partners on other IT teams.
• Act as an effective liaison between business departments, IT teams, and end-users; these partners may include Developers, Business Analysts, and Database Administrators.
• Triage and troubleshoot a wide range of tickets and work with IT partners to identify issues, gather information and resources, and ensure issue resolution.
• Work daily in the following systems: Workday, Sharepoint, ServiceNow, Tririga, Taleo, and more.

• Worked independently & as a team to coordinate patient meal service (via phone and e-mail) with dietitians, nursing staff, patients, and parents throughout the hospital.
• Answered phone calls fielding customer questions about food orders, Diet Orders, food allergies, food ingredients, quality, etc.
• Review Diet Orders for accuracy; verified all allergies & special diets to ensure patient safety.
• Delivered patient meals to rooms.
• Worked in the kitchen & put together patient trays, ensuring accuracy & quality of food.

Washington D.C. Metro Area

Edited and formatted/laid out intelligence products; coordinated electronic and print dissemination of products to customers across the community.Worked with designers and cartographers to edit products involving graphics and maps.Project manager on many products simultaneously; often quick turnaround products.Trained and mentored new editors; updated and.

Fairfax, VA

• Edited technical documents such as proposals, Expressions of Interest, employee biographies, Curriculum Vitae, etc. & formatted according to various clients’ standards.
• Prepared project proposals serving the needs of a variety of developing countries, funded by groups such as World Bank, USAID, & EBRD.
• Acted as a company liaison communicating with contractors, subcontractors, & clients.

Blacksburg, VA

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Alpha Gamma Delta International Fraternity

Dietetics And Clinical Nutrition Services

Activities and Societies: Auraria Campus Student Dietetic Association I studied Nutrition coursework and was involved in the school's.

Prerequisite Coursework, Human Nutrition

I took several pre-requisite courses to prepare for my Nutrition/Dietetics studies in Denver. (Anatomy, Chemistry, Anthropology, etc.)

Digital Marketing

Course Goals: • Use a full arsenal of digital marketing tools, including Google AdWords and Facebook. • Design and execute comprehensive.