Ashley Pullins Email & Phone Number

Columbus, Ohio, United States

• Managed and coordinated claims processing for clients in the mitigation industry.• Assisted in the efficient handling of insurance claims by gathering and organizing relevant documentation, including property damage assessments, invoices, and photographs.• Collaborated with insurance adjusters and clients to ensure accurate and timely claims submissions.• Developed and maintained a comprehensive database to track claim progress, ensuring effective communication and follow-up with all stakeholders.• Prepared detailed reports on claim status, including documentation of damage assessments, cost breakdowns, and proposed mitigation plans.• Demonstrated exceptional attention to detail and accuracy in processing complex claims, resulting in reduced turnaround time and increased client satisfaction.• Collaborated with cross-functional teams, including project managers and technicians, to facilitate the successful execution of mitigation projects.• Provided excellent customer service by addressing client inquiries, concerns, and requests promptly and professionally.• Demonstrated exceptional commitment by volunteering to adjust my schedule, covering after-hours calls from 5 pm to 6 pm daily, allowing the assigned on-call personnel to prioritize their safety andcommute.• Developed comprehensive training materials using PowerPoint, illustrating the various programs utilized in our role as coordinators and outlining their alignment with our job expectations. Incorporatedinformative screenshots to highlight key details and created user-friendly checklists for streamlined processes.• Played a pivotal role in the implementation of training procedures for new coordinators by developing comprehensive training materials. Facilitated hands-on training by allowing them to shadow me, addressing their inquiries and providing step-by-step guidance on processes and procedures.

Columbus, Ohio, United States

• Managed and streamlined billing operations for a high-volume vehicle repair department, ensuringaccurate and timely invoicing.• Developed and implemented standardized billing processes, resulting in increased efficiency andreduced errors.• Reviewed and verified repair orders, ensuring proper documentation, pricing, and adherence tocompany policies and customer contracts.• Collaborated closely with insurance companies and third-party administrators to process claims,resolve billing discrepancies and ensure timely reimbursement.• Conducted regular audits of billing records and resolved any discrepancies or billing errors, ensuringcompliance with regulatory requirements.• Trained and mentored junior billing specialists, providing guidance on billing procedures, customerservice, and effective communication with stakeholders.• Utilized billing software and systems to generate invoices, track payments, and maintain accuratebilling records.• Assisted in resolving customer inquiries and concerns related to billing and payment, providing prompt and courteous service.• Collaborated with cross-functional teams, including finance, operations, and customer service, toimprove billing processes and address customer needs effectively.

Columbus, Ohio, United States

• Played a critical role in ensuring accurate and efficient billing processes by identifying and resolvinginvoice discrepancies and errors.• Conducted thorough reviews of invoices, analyzing data and documentation to identify and rectifybilling inaccuracies, such as pricing discrepancies, incorrect discounts, and billing code errors.• Collaborated closely with cross-functional teams, including finance, operations, and customer service, to investigate and resolve complex billing issues and improve overall billing accuracy.• Developed and implemented standardized procedures and quality control measures to prevent future billing errors, resulting in improved billing accuracy and reduced financial discrepancies.• Assisted in training and mentoring junior invoice corrections specialists, providing guidance oneffective error identification and resolution techniques.• Utilized billing software and systems to track and monitor invoice corrections, ensuring timelyresolution and adherence to company policies and regulatory requirements.• Acted as a liaison between the billing department and other internal stakeholders, fostering effective communication and collaboration to address billing-related concerns and improve processes.• Maintained comprehensive documentation of invoice corrections and related communications,ensuring accurate record-keeping and audit readiness.

Columbus, Ohio, United States

• Managed and maintained the interview calendars for a diverse group of 10+ managers and supervisor, ensuring seamless scheduling and coordination of candidate interviews.• Conducted a high volume of 10-30 phone interviews daily, employing effective communication, activelistening, and critical thinking skills to assess candidates' qualifications and determine their suitability for further stages of the interview process.• Demonstrated exceptional organizational abilities in planning and executing successful Job Fairs,coordinating logistics, engaging with potential candidates, and promoting the company's employmentopportunities.• Leveraged strong interpersonal skills to establish rapport with candidates and hiring managers,fostering positive relationships and discretion to provide insightful feedback and recommendations oncandidate selection, contributing to the overall recruitment and hiring decision-making process.• Implemented efficient systems and procedures to track candidate progress, ensuring accurate and up-to-date information for hiring managers and recruitment team members.• Proactively collaborated with cross-functional teams, including HR and hiring manager, to alignrecruitment efforts with organizational goals and staffing needs.• Maintained strict confidentiality and compliance with applicable employment laws and regulationsthroughout the recruitment and selection process.

Columbus, Ohio, United States

• Provided exceptional customer service and support to clients in the autoglass industry, ensuring apositive and personalized experience.• Assisted customers with inquiries, concerns, and requests through various communication channels,including phone, email, and live chat.• Demonstrated in-depth knowledge of autoglass products and services, effectively addressing customer questions and providing accurate information.• Resolved customer complaints and escalated issues, employing strong problem-solving skills and acustomer-centric approach to achieve satisfactory resolutions.• Efficiently managed high call volumes, handling a diverse range of customer interactions withprofessionalism and empathy.• Utilized CRM software and systems to accurately record customer interactions, update accountinformation, and maintain comprehensive customer records.• Collaborated with internal teams, such as technicians and scheduling, to ensure timely and efficientdelivery of services and address customer needs effectively.• Contributed to continuous improvement initiatives by providing valuable feedback on customer painpoints and suggesting process enhancements.• Consistently achieved and exceeded performance targets related to customer satisfaction, call quality,and service level agreements.

Columbus, Ohio, United States

• Demonstrated strong leadership skills by overseeing and managing daily operations of a fast-pacedWendy's restaurant as a shift supervisor.• Supervised and trained a team of employees, ensuring adherence to company standards, policies, and procedures.• Effectively delegated tasks and responsibilities to team members, optimizing productivity andmaintaining high-quality customer service.• Monitored inventory levels and placed orders to ensure proper stock availability, minimizing shortages and maximizing efficiency.• Conducted regular performance evaluations for team members, providing constructive feedback and implementing development plans to foster growth and improve performance.• Maintained a clean and safe working environment, following food safety and sanitation guidelines to meet health and safety regulations.• Resolved customer inquiries, concerns, and complaints promptly and professionally, ensuring customer satisfaction and loyalty.• Collaborated with the management team to implement promotional strategies and achieve salestargets.• Assisted in the recruitment and onboarding of new team members, facilitating their integration into the Wendy's team.• Implemented effective cash management procedures, ensuring accurate cash handling andreconciliation.

• Provided excellent customer service in a fast-paced environment, ensuring a positive dining experience for customers at Wendy's.• Collaborated effectively with team members to deliver efficient and friendly service, contributing to acohesive and productive work environment.• Prepared food items according to Wendy's quality standards and procedures, maintaining consistencyand adhering to food safety guidelines.• Operated cash registers and handled transactions accurately, ensuring proper handling of cash andmaintaining balanced cash drawers.• Assisted in maintaining cleanliness and sanitation of the restaurant, following health and safetyregulations and upholding Wendy's cleanliness standards.• Demonstrated strong multitasking abilities by balancing food preparation, customer service, andcleaning tasks during peak hours.• Actively engaged with customers to address their inquiries, concerns, and special requests, ensuringtheir satisfaction with their Wendy's experience.• Proactively restocked supplies and maintained inventory levels, ensuring availability of items forefficient operations.• Participated in training sessions and actively sought opportunities to expand knowledge and skillsrelated to Wendy's products, services, and procedures.