Provide case management support to employees with disabilities to ensure disability qualifications through state and federal programs that align with Relay’s mission. Collaborate with Workforce Trainers, Supervisors, Managers, and other cross-functional team members on support plans. Conduct in-person, on-the-job coaching when requested by employees, supervisors, and/or managers that benefit an employee’s ability to be successful on the job. Direct employees to appropriate community resources including, but not limited to, food, housing, and utility supports. Connect employees with internal resources including HR, Benefits, Payroll, etc., and provide advocacy to ensure employees understand the resources available. Maintain required documentation for each employee on caseload including, but not limited to, Federal AbilityOne reports, Oregon Forward reports, and other compliance programs. Review and assess new disability documents for applicants and current employees to ensure qualification under state and federal programs.

Processed leave of absence, ADA, and disability claims. Assessed approvals from vendors for accuracy and reviewed trends on claims, return-to-work assessments, and accommodations. Developed leave of absence procedures to ensure all compliance requirements (FMLA, ADA) are executed and meet deadlines. Served as the main point of contact for employees by providing timely and appropriate leave information to employees. Advise employees on the interaction of leave laws with paid time off, worker’s compensation, short-term and long-term disability benefits, and the employee’s responsibility and expectations for leaves and actions needed for returning to work. Partners with vendor, healthcare provider, and manager to support employees meeting requirements for leave of absence, accommodation requests, and return to work assessments. Guide, share insights, and provide recommendations to managers on matters related to leave of absence programs and accommodations. Maintain complete and accurate records of leaves and related information. Manage workflow to ensure all leave transactions are processed accurately and timely, including reporting hours each pay period, tracking leave time, and notifying employees of expirations and the need for recertification

Support Amazon's employees in all U.S. states during the leave of absence and accommodation period. Evaluate short-term disability and workers' compensation claims to determine a decision. I'm experienced in using Amazon's human resources information system, Disability and Leave Integration (DALI), to maintain cases in compliance with company and employment policies.I applied knowledge of federal and state employment laws to resolve cases correctly. Exposure to intricate scenarios and deep dives in systems: Sedgwick, Origami, PeoplePortal, Kronos MyTime, and DALI. I holistically reviewed cases to resolve pending tasks and execute accurate case resolution.

Given an opportunity to lead the disability section of the Human Resources department. Worked with staff and employees through Americans with Disabilities Act Amendments Act (ADAAA) interactive process and leave of absence for employees living in Arizona, Florida, Georgia, Idaho, Montana, Nevada, New Mexico, North Carolina, Oregon, South Carolina, Texas, Utah, and Virginia. Guided management on sensitive matters involving team members with protected leave and accommodation cases. Partnered with in-house counsel to address potential high-risk employee relations and medical events. Worked side by side with staff in drafting performance documents and communication to address situations adequately.Aided to reestablish Diversity, Equity, and Inclusion program within the learning management system, AdaptiveU. Built learning modules containing courses, assessments, and various resources from articles, videos, blogs, and Employee Assistance Programs. Tailored modules based on training curriculum. Learned back-end development options to structure the final product.

The primary goal of the role was to transition leave and ADAAA cases to Kronos Absent Management software. I worked with third-party vendors to customize software and prepare for the company-wide introduction planning. Partnered with the payroll team to ensure the software transition reflected unpaid sick, FMLA, and OFLA hours accurately visible in real-time.Devoted time to understanding Kronos reporting features to generate information that helped address wage and hour concerns such as lunch breaks, theft of time, and unpaid leave hours audits.Undertook management of work-related incident reports and representative involved in the Safety Committee. Collaborated with the State Accident Insurance Fund (SAIF) to walk Oregon employees through reporting, care, and return to work. Introduced to OSHA reporting and acquired experience maintaining logs. Teamed with the IT department for intranet training, configuration, and troubleshooting. Continually developed content for pages based on company needs.

Subject matter expert on the Standard Army Maintenance System Enhanced (SAMS-E) and Global Combat Support System-Army (GCSS-Army) software for tracking and reporting people and equipment. Tasked with attending events dedicated to teaching users how to manage the system and customize it based on needs. Provided technical and administrative support—drafted reports in PowerPoint, Excel, and visual designs. Built professional relationships with leadership using professional skills to design and maintain daily maintenance shop administrative functions. Produced training material in various forms to support the team.

I gained an understanding of federal and Oregon employment regulations, coordinating company benefits, and full-cycle recruiting. Collaborated with fellow Human Resources assistant conducting full-cycle recruiting for administrative, warehouse, and driver roles. Involved in designing the end-user experience within UltiPro's recruiting feature to help hire managers to vet potential candidates. Co-maintained UltiPro software for company information, benefits, and recruiting. Developed training and reports to address performance, pay, and gifts.