Surgery authorizations

Referral Specialist for Yale Medicine's Neurology department

Scheduler for Yale Medicine’s Neurology department

Temp to hire position at The Yale Medicine Care Center

Lincare acquired People's Medical in June 2019.Provide excellent customer service to patients and healthcare professionals over the phone and via Parachute Health.Process all durable medical equipment (DME) orders through Parachute Health Platform and incoming faxes.Provide support and quick communication with referrals and providers through Parachute Health Platform.Proficient knowledge in each insurance's guidelines for all DME, including oxygen.Review all prescriptions and clinical documentation to ensure it meets insurance guidelines.Process routine orders, such as CPAP and oxygen resupply.Assists doctors with determining if patient qualifies for ordered equipment. Coaches on what documentation is required.Knowledge of HCPC and ICD-10 codes.Submit prior authorizations to insurance via phone, web portals, and fax to gain approval for equipment.Utilize multiple websites and programs for orders and insurance verification.Proficient in Microsoft Excel, Outlook, and Word. Familiar with Powerpoint.Multitasking with phone calls, equipment orders, referral communication, emails, insurance authorizations, and audits.Provide guidance and support for coworkers and referrals with Parachute Health and other questions as needed.Training of new employees when needed.Experience with various referral sites: Epic, Allscripts, NaviHealth, Parachute Health, EnsocareGreet and assist patients in person.Answer phone and assist patients, doctors, and other healthcare professionals with equipment and insurance related questions.Maintained up-to-date knowledge of each insurance's requirements for needed equipment.Provide assistance to patients and other healthcare professionalsSchedule delivery of equipment with patients.Extremely organized and detail oriented.Good time management skills.

Lincare acquired J&L Medical Services in August of 2018.

- Provide excellent customer service and handle all inbound calls to the office.- Take routine orders over the phone, such as CPAP and oxygen resupply.- Assist patients, hospitals, and doctors offices with all of their needs.- Process all new orders for oxygen and DME.- Proficient knowledge in each insurance's guidelines for all DME.- Ensure all documentation is correct for insurances that require CMNs for billing.- Create and fax contextualized information for each patient to assist referrals with filling out CMN.- Review all prescriptions and documentation to ensure it meets insurance guidelines. - Knowledge of HCPC codes and ICD-10 codes.- Submit prior authorizations via phone and fax to gain approval for equipment.- Handle incoming faxes and create tasks for new orders.- Utilize multiple websites and programs for orders and insurance verification.- Proficient in Microsoft Excel, Outlook, and Word.- Multitasking with phone calls, equipment orders, and audits.

- Provide excellent customer service and handle inbound calls to the office.- Take routine orders over the phone, such as CPAP and oxygen resupply.- Assist patients, hospitals, and doctors offices with all of their needs.- Process all new orders for hospital beds and DME.- Proficient knowledge in each insurance's guidelines for all DME.- Review all prescriptions and documentation to ensure it meets insurance guidelines. - Knowledge of HCPC and ICD-10 codes.- Submit prior authorizations via phone and fax to gain approval for equipment.- Utilize multiple websites and programs for orders and insurance verification.- Proficient in Microsoft Excel, Outlook, and Word.- Multitasking with phone calls, equipment orders, and audits.

- Provide excellent customer service while assisting customers with all of their needs.- Assist customer on all bill related inquiries.- Help customers choose the right plan for them by analyzing contextualized data and usage reports.- Provide technical support for all phones and Wireless devices.- Responsible for all retention related calls.- Handle escalated calls from angry and unsatisfied customers- Implement problem solving techniques to provide personal, "out of the box" solutions on a case by case basis.- Provide customers with thorough information on all plans and services.- Work with other departments when necessary for seamless customer experience.- Handle sales calls for new equipment and accessories.

Updated and proofread Curriculum Vitae and Print Biographies for all professionals.Responsible for lunch orders each day.Cleaned, stocked, and organized all conference rooms.Various inventory projects (printer toner, files, envelopes)Scanned in and filed Route Sheets and tax forms during tax season.Proofread Business Valuation and Accounting ads, articles, and papers.Proofread business cards for all professionals.Data entry for various projects.Assisted with proofreading website and uploading all articles and other submissions.Assisted Marketing Director with anything needed.Offered assistance to secretary and other professionals frequently.Assisted with multiple scanning projects for all teams.Performed administrative duties such as filing.Reviewed, sorted, and distributed incoming mail.

- Provided excellent customer service as cashier, bagger, and self-scan attendant.- Worked on arrangements for various events (recitals, birthdays, etc) as floral clerk.- Helped plan Halloween event for kids.

Fieldwork Assignment for teaching course - Grade 1- Graded and proofread papers and assignments.- Mentored students who needed additional assistance.- Assisted teacher with all clerical and administrative needs.- Helped supervise children during recess and lunch.- Created an original lesson plan geared toward their age group and implemented it in class.

Advanced Composition course- Mentored students and assisted them with writing APA papers.- Gave encouragement and advice.- Offered private sessions to review papers before submission.My APA paper was selected to be filed into college library to be used as guideline for future students.

- Provided excellent customer service as a cashier and bagger.- Made Valentine's day and other seasonal arrangements in the floral department.- Assisted with "Fun Day" events for the kids (face painting, games, making ornaments)