Lead and support core HR processes including hiring, termination, and contractor administration for US and global teams.Prepare and deliver comprehensive new hire orientations while ensuring I-9 compliance and maintaining accurate employee records.Oversee compliance with jurisdictional employment laws and regulations, ensuring seamless adherence to policies.Partner with the HR team to coordinate performance evaluations, manage data updates, and schedule evaluation meetings.Collaborate on complex HR projects supporting the Chief People Officer and HR team.Maintain efficiency in HR operations through the use of Applicant Tracking System (Lever) and HRIS (UltiPro).

Managed HR functions including staffing, benefits coordination, and labor law compliance.Handled firm accounting tasks such as billing, accounts receivable/payable, payroll, and financial reporting.Recorded and maintained revenue and expense transactions in QuickBooks, streamlining firm finances.Acted as IT support liaison, resolving staff issues and coordinating with external IT vendors.Organized firm-wide events and conferences, while managing office facilities and procurement.Facilitated tax return assembly and managed data entry into CRM and tax software (Lacerte).Played a key role in the firm's operational efficiency through proactive recommendations on policy and procedure improvements.

Provided exceptional customer service as the first point of contact for inquiries via phone, email, and chat.Utilized in-depth product knowledge to resolve customer issues and ensure satisfaction, using Zendesk software.Coordinated with internal departments and shipping partners to resolve complex customer issues, improving retention and loyalty.Managed high-volume communications while maintaining a calm, professional demeanor and delivering top-tier customer service.

Processed agency bill transactions and conducted daily financial reconciliations in the Accounts Receivable unit.Prepared and posted daily cash receipts, managed payment collections, and executed monthly reconciliations.Supported month-end procedures by performing journal entries, accruals, and deferred balances, ensuring accuracy and timeliness.Conducted detailed reviews and analysis of client files and maintained records in Sagitta.

Managed daily accounts receivable invoicing and reconciliation of customer payments in M1 ERP software.Coordinated vendor invoice processing and researched discrepancies, ensuring timely and accurate billing.Played a pivotal role in implementing a new digital filing system, significantly improving document organization and retrieval.

- Day-to-day administrative support for senior management and business department - Generated invoices and monthly statements accounts receivable - Notarized invoices and script for franchises such as Toyota, Mercedes, and McDonald’s- Deposited checks and ran credit card payments daily- Researched discrepancies of invoices, payments, input sales orders and handling AR entries in Wide Orbit sales management system - Managed office supply orders and service vendor relationships- Created sales proposals, and presentations to generate and grow annual revenue- Created and maintained up to date media information for each of the 8 stations sales sheets and media kits- Assisted the training of new employees on company policy, procedures and software- Ran revenue reports for managers and Alpha’s corporate headquarters for budget pacing

- Day-to-day administrative support for senior management and business department- Researched discrepancies of invoices, payments, input sales orders and handling AR entries in Marketron sales management- Coordinated and organized luncheons, small conferences, meetings, and events- Created sales proposals, presentations, and reports to generate and grow annual revenue- Researched and reconciled billing discrepancies such as Verizon, Safeway, and Buick GMC - Managed monthly supply orders for office and promotional items for marketing department- Created and maintained up to date media information for sales sheets and media kits- Assisted in the training of new employees on company policy, procedures and software- Input commercial instructions for six stations in the Traffic Department

- Accredited by the Radio Advertising Bureau as Certified Radio Marketing Consultant- Prospected, presented, and secured commercial advertising contracts for The Desert Radio Group- Attracted and retained new advertiser accounts such as the JW Marriott Desert Resort and Spa, We-R-Wireless a Verizon Wireless Premium Retailer and Ultra Star Cinemas- Collected payments for personal clients list within 90 days of invoice

- Prepared contracts and resolved billing discrepancies for national and regional advertising agencies as such Katz Christal- Created and maintained up to date media information for sales documents including media kits and proposals - Designed and maintained Excel spreadsheets to organize the daily activities of Account Executives- Assisted reception with phone coverage, greeted and directed guests, workers, and visitors

- Set-up broadcast equipment- Created fun and exciting atmosphere for listeners and talent- Organized and implemented creative ways to distribute prizes- Assisted in promotions for The Desert Radio Group’s six radio stations