Increased ARR by $1M+. Accomplished and results-driven operations professional with a track record of driving efficiency, cost savings, successfully improving processes, renegotiating contracts, and enhancing the overall customer experience through collaboration with cross-functional teams. Automation expert skilled in creating efficient workflows in HubSpot, Slack, and Zapier, streamlining company-wide operations and increasing productivity. Partnered with the Marketing team to design and execute high impact email campaigns, develop target audience segmentation strategies, create forms, and reporting. Proven leadership abilities demonstrated through the development and implementation of training programs, optimizing onboarding processes and supporting successful launches of new product offerings. Strategic thinker with a strong financial acumen and a track record of reducing costs. Serving as the administrator for multiple systems, driving cost-effective solutions and resource allocation. Member of the Employee Engagement Committee (EEC).

Spearheaded research of new business opportunities within the freight industry; increased customer base by 11%. Analyzed customer needs and requirements before presenting optimal solutions and recommendations. Fostered and cultivated productive and long-term business relationships with customers and carriers. Utilized detailed analysis to reduce client costs, increase shipping volumes, and minimize emissions.

Collated, documented, and analyzed data to ensure appropriate budget is set and maintained for each project. Collaborated with Budget Analyst to forecast budgets for any and all projects within the company. Monitored expenditure and identified trends in spending while preparing specialized reports. Exhibited proficiency with Microsoft Office Suite and a host of databases.

Promoted to the position following recognition for drive, communication skills, and in-depth understanding of the University’s new procurement system. Led all facets of training and program management for more than 1000 end users on the world’s most comprehensive Source to Pay (S2P) solutions suite. Provided support for administrative and reporting requirements as well as special projects. Assisted with system updates, tracked purchase orders, and helped end users to resolve and answer queries relating to systems or procedures.

Performed a variety of fiscal related tasks for select departments which included reviewing, auditing, tracking, and the data entry of documents. Communicated with vendors and departments to provide information regarding the status of accounts or other related transactions.

Supervise the Fiscal Support Technicians while preparing forms, correspondence, reports, and other documents for both internal and external use. Promoted to Fiscal Support Specialist in February 2013 due to my strong work ethic and eagerness to take on more responsibility.

Recruited by the Treasurer’s after working closely with the them on a daily basis. Recruited for my communication skills, work ethic, and financial experience. Processed payments, loans, awards, and internal deposits for the entire University of Arkansas campus.