Ashley Robson Email & Phone Number

United Kingdom

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Operating primarily under license as the product manufacturer, responsible for leading and monitoring the implementation of the best in market propositions, portfolio management and configurations of all Automotive Add-on products offered within the UK and Europe markets. Extending support to different product lines to achieve the annual new business growth related targets via any channel.► Business Lead for all product commercial growth and innovation in line with the underpinning European growth strategy.► A consultant to the company’s global enterprise function concerning the import or construct of products into Europe.► Future-proofing the development and working of the client-facing sales platform as per the existing regulation.► Formulating, documenting, and embedding consistent product governance standards and processes for all product lines. Managing all product-related governance and oversight.► Overseeing the product management process to ascertain their performance as per the expectation and ensure that customers and shareholders get a fair value of the products.► Responsible for overseeing and signing off on all the product reviews, the key findings, and any improvement recommendations.► Ensuring optimisation of the third party product relationships and managing their performance to achieve the desired business and financial objectives.► Overseeing the evolvement of internal/external claims process, registration platforms, and digital technology along with management of T&C’s for all customer-facing collateral and systems.

Port Solent, Hampshire, Gb

Responsible for the development, construct, and deployment of the insured Add-On product portfolio to the market both in the UK and ROI. Led and managed the Insured Operations division with a focus on quality assurance and compliance support to the company’s full range of insured products. ► Supported the Head of Operations in the delivery of internal and external customer services.► Provided claims and complaints escalation point for internal and external clients and Third-party administrators.► Performed operational risk assessments of key business processes against regulatory and contractual requirements and determined the scope of existing and future needs. ► A key contributor to the creation, review, and maintenance of internal operations and ensured consistency and adherence with the best practices for the compliance manuals, policies, procedures, and guidelines.► Conducted contract and policy wording reviews, made necessary updates and extended support to carry out validation of the terms and conditions.► Handled reviews of suppliers, clients, and schemes including sales, claims, calls, and correspondence, ensured compliance with the quality and regulatory requirements.► Led the resolution of actions arising from compliance monitoring, internal audit, client business risk, and the regulatory committee as required.► Continually monitored the market activities and kept the business abreast of all current and emerging regulation and business developments, assisted with the implementation of compliance and conducted policies and procedures reviews to ensure that all monitoring and operational activities remain valid.► Cascaded all relevant regulatory and quality changes, bulletins, and updates through the company and externally. ► Provided training and supported the development of outsourced claims handling function in the Czech Republic on the product knowledge and claims process.

Thornbury, West Yorkshire, Gb

Responsible for the development and growth of £222K in annual admin fee income across a portfolio of FCA regulatory and non-FCA - non-regulatory, Add on Insurance products offered both at POS and After-sales to the Retail Motor sector.► Developed and handled account management functions while managing change within large dealer groups, franchised dealers and independently-run motor retailers across the whole of the North of England, Northern Ireland & I.O.M.► Overall, account management responsibilities for the key company accounts.► Took up additional responsibilities which included coaching and development on the dealer sales process, retention of customers and after-sales staff in the performance of Warranty against underwriting performance.► Supported the Manufacturer & Franchised network to deliver projects and initiatives to drive incremental income streams and increased consumer retention through the sale of Add on Insurance products.► Identified and led the performance improvement plans in Warranty through initiatives derived from claims analysis at all levels across the retail sector.► Worked closely with and collaborated with the key stakeholders to develop new ancillary product initiatives in a consultative approach to maximise margin.► Managed the on-going and back end claims performance and underwriting risk factors to maximise insurer margin across all contracts.

Majadahonda, Community Of Madrid, Es

The role involved a two-year secondment into the Managing Director at the UK Business Unit. Responsible for the build, deployment, and development of Mapfre’s first UK Warranty product and take it to the market.► Trained and developed the 15 Warranty Development Managers, recruited explicitly for this business unit on this new product deployment.► Qualified and developed client proposals in Warranty and ancillary product contracts within Ford Retail, Ford, DIS, Toyota, VW & Audi, and major AM top 75 dealer groups through to used car independents. ► Involved in working with the Schemes which included Benfield Motor Group, Stoneacre, NOW Vauxhall, Jardines, Thurlow Nunn, Sherwood's, Brightside, Warranty shop, and Close Brothers and Blackhorse.► Coordinated the structure development and implementation of the company’s first App technology-based Roadside Assistance product to market.► Responsible for the evolvement of other Add-on products such as MOT Insurance, Roadside Assistance, and GAP.► Led and managed the build and construct of Mapfre’s current Cosmetic offering within the UK market.► Bridged the gap and acted as a conduit between operations and the field-based teams to co-ordinate product design implementation, market deployment, and creation of MI Analysis to maximise return on performance.

Manchester, Manchester, Gb

Responsible for ownership, management coaching, delivery, appropriate organisation, administration, assessment, and verification through to completion of Individual Learning Plans for the Food Safety & Hospitality training at NVQ levels 1 to 3.► Turned around a static classroom into a fully usable and paying bistro to support and aid the delivery of hospitality NVQ’s thereby providing a holistic experience to the students.► As a Hospitality Lecturer assisted the learners in achieving not only qualifications but also developed confidence, skills, and experience to secure sustainable employment post-course completion.

Thornbury, West Yorkshire, Gb

Crawley, Sussex, Gb

Northumberland, North Tyneside, Gateshead, Newcastle, South Tyneside And Sunderland, Gb

Chicago, Illinois, Us

Newcastle Upon Tyne, Tyne And Wear, Gb

Btec Level 4 Certificate In Adult Teaching For The Lifelong Learning Sector, Adult And Continuing Education And Teaching

Pttl'S, Cttl'S & Dttl'S, Adult Distance Learning And Continuing Education & Teaching

Ncfe Level 3 Certificate In Equality & Diversity, Adult And Continuing Education And Teaching

City & Guilds Levels 1 & 2 Certificate Of General Insurance For The Motor Industry

Tdlb D32 & D33 Assessors Awards, Adult Distance Learning And Continuing Education & Teaching

Basic, Intermediate & Advanced Food Hygiene

City & Guilds 706/1, 706/2, 706/3 & 711, Hospitality Administration/Management & Patisserie