Ashley Rodriguez Email & Phone Number

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Tallahassee, Fl

● Negotiate with creditors, collection agencies, and attorney offices that ourcompany has a client account at for reduced settlements on summons and/orjudgement accounts on behalf of our clients● Using cutting-edge technology and comprehensive data to help consumersalleviate their debt.● Uses effective negotiation strategies to acheive the best result duringnegotiations with creditors.● Develops good relationships with creditors.● Uses SalesForce to create realistic proposals for client settlements.● Review clients account to determine funds necessary to complete settlementand payment of company fees in proper amount of time set forth by thedepartment● Promptly respond to outside counsel's emails as they are very time sensitive● Calculate acceptable percentages for settlement according to guidelines setforth by department

● Negotiate with creditors, collection agencies, and attorney offices that ourcompany has a client account at for reduced settlements on summons and/orjudgement accounts on behalf of our clients● Using cutting-edge technology and comprehensive data to help consumersalleviate their debt.● Uses effective negotiation strategies to acheive the best result duringnegotiations with creditors.● Develops good relationships with creditors.● Uses SalesForce to create realistic proposals for client settlements.● Review clients account to determine funds necessary to complete settlementand payment of company fees in proper amount of time set forth by thedepartment● Promptly respond to outside counsel's emails as they are very time sensitive● Calculate acceptable percentages for settlement according to guidelines setforth by department

United States

● Talks to customers over the phone, email, online chat or social media to resolvetheir questions or concerns● Maintains and updates customer information as necessary● Calmly attempts to resolve and de-escalate any issues● Escalates calls to supervisor when necessary and appropriate● Responds to requests for assistance and/or possible processing of credit cardauthorizations● Tracks call-related information for auditing and reporting purposes● Provides feedback reports on call issues related to downtime and/or trainingissues● Upsells to customers as necessary

● Work through queues of carrier and benefit orders in Salesforce● Communicate with health insurance carriers to ensure health benefits areaccurate for customers, employers, and employees● Communicate with health insurance carriers to confirm coverage forcustomers● Working directly with health insurance companies to implement benefitpackages that are specific to customer needs● Providing support to customers through their relationship with Gusto tofulfill group benefits through fulfilling new group health plans and renewals.● Analyzing and refining internal processes to make things more efficient● Helping grow health benefit operations and improve productivity● Collaborate with team members to increase efficiency

Tallahassee, Florida, United States

● Provided professional services to residents and potential residents● Assisted residents with maintenance requests to ensure quality andefficiency● Showcased apartments to future residents● Developed new plans and ideas to benefit and raise numbers● Weekly education on how to perform more efficiently for betterproductivity● Assisted residents with roommate issues and identifying solutions for eachparty involved

Tallahassee, Florida, United States

● Opened, sorted, and responded to routine correspondence on behalf ofbusiness leaders to facilitate communication and streamline processes● Controlled and managed document processes by reviewing files, recordsand critical information to confirm accuracy and ensure compliance withcompany policies and procedures● Prepared and updated office records and presentations to support executiveneeds and enhance office efficiency● Kept executives up to date on changing business information bydocumenting meetings, tracking documentation and collecting team data.

Master Of Science - Ms, Applied Behavioral Analysis

Bachelor Of Applied Science - Basc, Family And Child Science

Associate Of Arts - Aa