Coach and develop staff to provide world class customer service and monitor achievement. Manage behaviors with accountability creating a successful, positive and professional environment. Assist in maintaining a strong relationship with our project clients in exceeding contractual obligations with mission of growth with quality. Create and design new hire content training catering to each adult learning type. Generate and analyze metric reports for the project. Facilitate new hire classes and provide updates to staff regarding the software, policies and procedures. Lead successful launch of new contracted projects at different locations located throughout the U.S.