Assessed clients’ needs and goals; created and pitched customized workout and nutrition plans.

- Led an education initiative and created an official sell sheet to promote upselling strategy during B2B communications using CXone to collect call data.- Presented project overview and results to company leaders.

- Enhanced the customer experience with advanced product knowledge and superb interpersonal communication.- Defined the company's creative direction through branding on Instagram and Tiktok.- Set operational standards at a satellite location and led new employees through onboarding.

- Sold $10,000 of merchandise in my first month of employment and surpassed my Fast Start goal using a combination of cold calls and virtual sales demos; 25% of clients were repeat customers.- Earned a promotion to Assistant Manager of the district for my outstanding recruitment and leadership efforts.