➤ Consistently analyzed and reviewed highly sensitive documents and emails to ensure maximum customer service.➤ Successfully recommended procedures and services to maximize operational efficiencies and customer satisfaction.➤ Expertly utilized MMAVIS, OPS, SalesForce, Oracle, and Microsoft Office on a daily basis per company regulations.➤ Methodically prioritized tasks to ensure deadlines were met, orders were fulfilled, and systems were completed on time.➤ Effectively provided both positive and critical feedback to teammates to increase service and meet company goals.➤ Skillfully collaborated with other team members and leadership to provide support for annual audits and control reviews.➤ Efficiently strategized with the marketing team, supply chain, and sales department to help drive growth and sales.➤ Accurately provided updates to management including performance gaps and any recommendations to close gaps.

➤ Effectively spearheaded employee orientations, maintained a successful mentor team, and provided critical feedback.➤ Successfully resoled conflict between team members and worked as a bridge between staff and the management team.➤ Efficiently worked with management to meet goals and metrics as well as provide high levels of customer service.➤ Consistently worked with management to develop and execute recruitment plans and ensure proper job postings.➤ Skillfully reviewed applications, completed the interview process, and maintained record of employment documentation.➤ Expertly assisted customers in finding the right products to meet their needs to ensure excellent service standards.➤ Accurately finalized transactions with customers on the POS system and monitored inventory levels to maintain stock.➤ Effectively motivated team to successfully exceed metrics and goals along with building connections with customers.