Ashley Russell Email and Phone Number

- Monitored payments and promptly contacted clients with past due payments- Composed all outgoing correspondence and reports for managers- Completed and mailed bills, contracts, policies, invoices and cheques- Conducted financial research and analysis for high net-worth customers- Developed forecasting tools to analyze revenue variance and industry trends- Trained stakeholders through remote conferences and workshops

- Evaluated the effectiveness of training programs and recommended improvements to upper management- Conducted orientation sessions and organized on-the-job training for new hires- Organized and edited training manuals, multimedia visual aids and other educational materials- Trained staff during demonstrations, meetings, conferences and workshops- Drove departmental performance and achievement of service levels through focused team operational reviews and structured coaching- Drafted post-event evaluations, compiled results and recommended changes for future training sessions

- ACE Award Winner for Outstanding Customer Service- Determined the most cost-effective procedures and routes for shipments- Translated business needs and priorities into actionable logistics strategies- Took corrective action in the case of accidents and delays to minimize extra expenses- Managed shipment schedules to maximize productivity and cut costs- Monitored the workshop work flow for 12 employees- Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention- Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements

- Respectfully assisted customers in person and via telephone- Developed reputation as an efficient service provider with high levels of accuracy and strong commitment to customer care- Collaborated with the compliance department to eliminate procedural errors- Communicated with vendors regarding back order availability, future inventory and special orders- Trained and directed 5 new hires during department orientations- Earned management trust by serving as key holder, responsibly opening and closing store- Scheduled weekly inventory pickups and deliveries with vendors- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems