Ashley Kilgore Email and Phone Number

As a fintech company, Exactera was focused on revolutionizing the transfer pricing industry with AI-driven tax solutions. My time there was focused on refining the product strategy, collaborating across teams, and achieving tangible results that aligned with company objectives. This required a transformative approach to product management, ultimately contributing to goal achievement and elevated customer satisfaction within the fintech sector.- Built a robust product strategy by synthesizing inputs from executive stakeholders, cross-functional teams, customer surveys, market insights, and industry trends- Cultivated a culture of strong product management practices leading three product managers to achieve measurable outcomes by implementing product metrics and consistent detailed feature definition processes- Implemented new product roadmap processes, fostering cross-functional alignment, and supervised the development of features and product strategy, resulting in a 25% decrease in the time required to create critical business reports- Introduced problem-based feature discovery and implemented agile practices to drive innovation and increase development velocity by 10%

Leadr, a people development software company specializes in HR and leadership development solutions. During my tenure, I led customer-centric product strategy and roadmap efforts achieving significant milestones, fostering dynamic growth, cross-functional collaboration, and customer-focused product development. I took pride in building and scaling the team through significant growth as an organization. - Crafted and executed a visionary product roadmap, aligning objectives with customer needs and revenue potential, resulting in a significant increase in revenue from $1.5M to $4.5M- Led product vision and strategy discussions, both long-term and short-term, to maintain focus on developing leaders at all levels within organizations, leading to the delivery of 18+ new features, including mobile applications and integrations, contributing to increased sales momentum- Introduced agile methodologies and sprint techniques in close collaboration with cross-functional teams, including engineering, QA, and DevOps, to streamline product development process and problem-solving capabilities- Oversaw the formation and expansion of the product management and design teams, from an initial size of two to a robust team of seven, including the development of a UX Design function, Successfully deployed 12+ enhancements and upgrades, consistently meeting deadlines, and delighting customers- Provided regular reports to the board, investors, executives, and corporate teams, maintaining transparency on product strategy and progress

As part of Harris Recording Solutions (HRS), a business unit of Harris Computer Systems, I played a pivotal role in delivering cutting-edge software solutions tailored for County Clerks, County Recorders, and County and Municipal Courts. These innovative software offerings not only resulted in substantial cost savings for our clients but also empowered them to generate new revenue streams. My commitment was centered on providing technology solutions that propelled our clients to the forefront of process optimization, cost management, revenue generation, and enhanced customer satisfaction.- Orchestrated effective release management strategies, ensuring the consistent delivery of customer value through regular software updates.- Spearheaded cross-functional collaboration efforts, aligning diverse teams to achieve common customer objectives and desired outcomes.- Established a culture of release excellence by implementing best practices in change management and communication, while continuously monitoring and assessing key release performance indicators such as on-time delivery, sprint performance, and customer satisfaction.- Designed and implemented comprehensive release metrics and reporting systems, rooted in critical business drivers and milestones, to drive data-informed decision-making.- Led Agile transformation initiatives, including creating roadmaps, standardizing sprint estimates, and prioritizing feature delivery strategies, resulting in enhanced team performance and organizational productivity. - Successfully executed project plans and lead feature development as Product Manager for an expanded product offering with a globally distributed team.

As an incredibly fast-paced, high growth start-up, Pushpay provided an environment that was truly passionate about serving its’ customers. With Product & Engineering teams largely based in Auckland, NZ, and customer facing teams in Redmond, WA, there were unique challenges to facilitating feature release and delivery. As the Product Release Manager at Pushpay, I played a pivotal role in steering the release management strategy for a rapidly growing mobile payments-focused SaaS business. My tenure was marked by substantial achievements and responsibilities, showcasing my expertise in product management and strategy. My role was instrumental in maintaining a cohesive structure for releasing excellent features, consistently delighting customers, and achieving remarkable growth in a dynamic SaaS environment.- Crafted and implemented a robust release management strategy and methods capable of accommodating six to twelve feature releases each quarter, crucial to sustaining a high-growth SaaS business.- Developed comprehensive reporting and communication mechanisms to coordinate cross-functional teams and provide executive leadership with insights into feature deliveries.- Devised project and release plans, along with risk assessments, to ensure successful product launches.- Established a collaborative platform for distributed remote teams, enabling seamless design reviews and workshop facilitation.- Successfully conducted platform releases for over 7,000 clients and served more than 1 million users.- Managed app launches for 3,500+ apps with a user base exceeding 1 million application users.- Pioneered the establishment of a Confluence and Salesforce beta program framework, closely monitoring customer and product team interactions.

CHEP is a global leader in supply chain solutions, specializing in pallet and container pooling services. They provide businesses with efficient and sustainable logistics solutions by offering a comprehensive range of reusable pallets, containers, and related logistics services. - Excelled as a Subject Matter Expert in Siebel, enhancing sales processes and methodology.- Coordinated and conducted global training sessions for effective system utilization.- Spearheaded process improvements, reducing paperwork, and improving intra-organizational communication.- Led a large team in successful testing initiatives, ensuring product quality.- Actively contributed to product management by administering Siebel features and facilitating internal collaboration.- Collaborated across business departments, promoting process enhancements and operational efficiency.- Managed a global CRM solution for 2,000+ users, ensuring system functionality and user satisfaction.- Previously held roles in Data Administration and Sales Team Lead prior to transition to Business Analyst.