Ashley Scalia Email & Phone Number

Florence, Ky

➤ Oversaw the operations and logistics of a multi-functional warehouse facility, developing excellent relations with customers and carriers and utilizing in-house inventory storage data systems involving Microsoft Office programs.➤ Led the front-line operations for inventory, order management, stock, shipping, receiving, picking, and packing for inbound or outbound freight, overseeing order fulfilment for customers ensuring top service level, physical counts reconciliation, min/max inventory levels, and overall work culture.➤ Drove continuous improvement to develop best practices, efficiencies, reduce dead inventory, and improve days-on-hands inventory, reducing obsolescence while setting warehouse/logistics performance standards and aligning the organization to achieve higher standards.➤ Oversaw training and daily performance of over 12 associates, mentored new employees on RF and operating systems, and delivered constructive feedback to increase understanding of job duties.➤ Provided day-to-day work coordination and direction to the warehouse, shipping, and inventory control teams while collaborating with other teams as well as monitored inventory for accuracy and compliance, resolving identified discrepancies.➤ Planned, directed, coordinated, and maintained economical, efficient transportation, logistics, and warehouse services for the company while managing the activities of direct reports with overall responsibility for planning, budgeting, and managing employee work efforts.➤ Collaborated with management to develop goals, objectives, and measurements for department performance to ensure alignment with global and local strategic goals while ensuring compliance with all health and safety regulations.➤ Delegated team tasks based upon each associate skill level and knowledge to improve accuracy and productivity by 25% and evaluated employee job performance to motivate staff to improve productivity.

Crescent Springs, Ky

➤ Supported sales efforts by providing service to wholesale and retail customers, assisting them in person and over the phone to determine their needs and present appropriate products and services.➤ Proactively made connections with customers, asking questions about their needs, giving options and advice on meeting those needs, and ensuring products meet the customer's quality and service expectations.➤ Maintained the store environment by maintaining the cleanliness and orderliness of the sales area, stocking shelves, setting up displays, and cleaning store while assisting with other store duties such as receiving and entering deliveries.➤ Executed the daily operational goals and priorities assigned by store management, actively participated in daily huddle meetings, and assisted in the training and development of peers. ➤ Utilized merchandising system to view sales metrics and predict hourly trends, monitoring historical data in order to predict future selling trends and consistently meeting hourly goals.➤ Engaged with individuals in the store to make sure they were getting the best customer experience imaginable, monitoring customer satisfaction and handling escalated issues to rapidly deliver solutions.➤ Delivered fast, friendly, knowledgeable service for routine questions and service issues, achieved high customer satisfaction scores by de-escalating complaints quickly, and collected customer feedback and recommended procedural or product changes to enhance future service delivery.➤ Educated customers on special pricing opportunities and company offerings as well as documented conversations with customers to track requests, problems, and solutions while supporting customer service goals to enhance relations through friendly, knowledgeable, and positive communication.