Ashley Schalow Email & Phone Number

Supported internal teams, digital Premier Play events, and top digital Magic: The Gathering players through game administration and multi-functional communication. Represented the voice of the customer in Wizards discussions while keeping the needs of the company in mind. Provided escalated customer service to both internal and external customers to reduce high-impact and high-cost problems.-Saved hundreds of thousands of dollars in contractor labor via analysis of aggregated customer contacts. -Designed, calculated, and generated KPI (key performance indicator) reports for senior leadership.

Seattle, Washington

Drove efficiency within Department by improving budget tracking involving data analytics, automatic GL checking, and shop / requested funds tracking. Evaluated all College events and productions, organized inventory and equipment, and produced detailed reports on inefficiencies. Generated solutions for any issues impacting equipment, software, staffing, and facilities.-Implemented customized Google Forms for Faculty to request funding and guest speakers; secured automatic notification for Department Chair and response.-Reduced staff budget reporting and reconciliation time by 50% through designing a centralized Department budget tracking system in Google Suite.

Seattle, Washington

In consecutive roles, enhanced update rate by overseeing Tessitura CRM upgrades and trained staff on newly implemented software and best practices. Collaborated with Production team on season calendars concerning Mainstage and ACTLab seasons. Supported multiple internal divisions when required.-Created and implemented a resource to reduce Ticket Office staff reliance on off-site on-call staff.Analyzed and identified financial reporting inconsistencies, which resulted in discovery of previously unaccounted income. -Partnered with Facilities team to reduce daily invoicing hours by producing a custom / centralized rental and billing module through Tessitura.-Calendar, build, and maintain ACT's shows and events using Tessitura.-Provide high level consultation to ensure company best practices in use of the Tessitura database, an arts enterprise software specializing in ticketing, fundraising, customer relationship management, and marketing.-Monitor database integrity and implement protocols for data hygiene, creating and keeping up-to-date best practices and company specific documentation.

Seattle, Washington

-Build ticketing campaigns for Subscriptions, ACTPass Memberships, Single Tickets and all events with a ticket or reservation on the ACT Theatre calendar -Work closely with ACT’s web development company to ensure proper function of the campaigns and purchase paths online-Implement dynamic pricing and zone mapping for all campaigns-Build promotion codes -Run automated payment programs-Supervise annual subscriber ticket printing project -Assure proper financial postings for ticket office transactions-Manage American with Disabilities Act (ADA) seating inventory and sales practice according to current Washington State & Federal Laws -Assist the Director of Sales with reporting, analysis, proofing, projections-Provide support for other departments as needed and perform other duties as assigned

Federal Way High School

-Oversee the growth and development of student athletes through the focus of fundamental skills and athletic health.-Responsible for team, transportation, and coaches during off-site outings.

Facilitated the execution of City-wide events across all stages of production by directing operations; managed facilities for third party rentals and events, and resolved guest and potential artist/event concerns. -Assisted in events ranging from dozens to tens of thousands of attendees, and acted as Event Lead for Auburn’s Veteran’s Day Luncheon (2012) and DogTrot (2013).-Improved storage process concerning event signage, which increased longevity and space.

Operate stage equipment for the successful execution of staged events such as plays, concerts, and meetings.

-Operate and run all technical requirements for the Tillicum Village production "Dance on the Wind."-Maintain audio, visual, lighting, and stage dressings for performances.

-Manage shop finances including donations and production budgets.-Supervise and run Costume Shop while the Shop Manager is absent.-Schedule fittings with production participants and collaborative meetings with directors and choreographers.-Construct costumes for Theatrical and Dance productions.-Analyze scripts for costume requirements and compile costume plot.

Certificate, Non-Profit/Public/Organizational Management

Program covering the practical knowledge and skills needed to start and advance a non-profit organization. Specific emphasis in Management.

Bachelor Of Arts (B.A.), Theatre/Theater

Activities and Societies: Drama Club, Alpha Psi Omega-National Theatre Honor Society, Delta Chi Delta Sorority, Inter-Greek Council.

Master Of Liberal Arts, Extension Studies, Harvard University - Degree Candidate, Management

Courses including Organizational Behavior, Marketing Management, Principles of Fundraising, and Strategic Management