Ashley Williamson Email & Phone Number

Jackson, Missouri

• My primary role was assisting the end-users of EstateSales.NET with their questions and concerns regarding our company’s services and our website’s functions via call, chat, and support tickets. In this function, I demonstrated rapid growth in my soft skills, including my ability to build rapport with site users and better understand their perspectives, and de-escalate intense or uncomfortable situations.• I developed a reputation for detail and thoroughness in my notes about user… Show more • My primary role was assisting the end-users of EstateSales.NET with their questions and concerns regarding our company’s services and our website’s functions via call, chat, and support tickets. In this function, I demonstrated rapid growth in my soft skills, including my ability to build rapport with site users and better understand their perspectives, and de-escalate intense or uncomfortable situations.• I developed a reputation for detail and thoroughness in my notes about user interactions and troubleshooting, clearly and concisely enumerating the topics discussed and steps taken.• I voluntarily utilized my writing abilities in creating and editing macros in collaboration with management and my teammates to help automate frequent or demanding support responses and streamline the team workflow.• Not one to back down from a challenge, I proactively tackled the tough questions, which frequently required me to seek out new information and to communicate openly, thoughtfully, and diplomatically with team members from other departments. Show less

Cape Girardeau, Mo

• My primary responsibility in this role was assisting customers with new and existing reservations over the phone while demonstrating the Drury Spirit and +1 service attitude to ensure a positive reservation experience for guests. In doing so, I confidently answered questions regarding the company website and rewards program, keeping a working knowledge of both through numerous system updates.• I helped to secure sensitive guest records, ensuring the confidentiality of credit card numbers… Show more • My primary responsibility in this role was assisting customers with new and existing reservations over the phone while demonstrating the Drury Spirit and +1 service attitude to ensure a positive reservation experience for guests. In doing so, I confidently answered questions regarding the company website and rewards program, keeping a working knowledge of both through numerous system updates.• I helped to secure sensitive guest records, ensuring the confidentiality of credit card numbers and personal data. Show less

Independence, Mo

• One of my most essential functions was to build and maintain the customer base. I was responsible for building long-term relationships with regular customers and new customers alike to help expand the Game Café community, which was key to the store’s continued success.• I aided in maintaining a very large inventory of over 150,000 individually-sold game cards, taking care when buying on behalf of the store to ensure that items were appraised and valued correctly according to rarity and… Show more • One of my most essential functions was to build and maintain the customer base. I was responsible for building long-term relationships with regular customers and new customers alike to help expand the Game Café community, which was key to the store’s continued success.• I aided in maintaining a very large inventory of over 150,000 individually-sold game cards, taking care when buying on behalf of the store to ensure that items were appraised and valued correctly according to rarity and condition.• Daily, I was responsible for running multiple tournaments and events, which involved entering tournament results accurately, acting as a judge in enforcing tournament rules and resolving conflicts, and using knowledge of store profit margins to determine prize support for entrants.• I utilized my product knowledge to regularly update the store WordPress blog with articles about upcoming new releases. I also helped maintain the store’s Facebook page, events calendar, and signboard up-to-date with upcoming events and promotions. Show less

Gladstone, Mo

• Maintained the cleanliness and organization of the library, including shelving books, pulling customer requests, and dusting and straightening the stacks.• Answered questions regarding the library and our organizational system, providing recommendations and assistance to guests as needed. • Maintained positive attitude to make guests' and coworkers' experiences memorable and pleasant.• Organized and set up displays to highlight new arrivals and popular or seasonally appropriate… Show more • Maintained the cleanliness and organization of the library, including shelving books, pulling customer requests, and dusting and straightening the stacks.• Answered questions regarding the library and our organizational system, providing recommendations and assistance to guests as needed. • Maintained positive attitude to make guests' and coworkers' experiences memorable and pleasant.• Organized and set up displays to highlight new arrivals and popular or seasonally appropriate titles.• Held requested items for customers and helped find items in the catalog. When necessary, located items in other libraries for customers and facilitated the ordering of special requests. Show less

Zona Rosa

• As the Assistant Store Manager, I oversaw buying and appraising of inventory on behalf of the store, as well as shipping and receiving. This included communication with distributors and management, as well as documenting and filing over/under reports and preventing shrink.• I assisted in hiring and training new staff members, including looking over résumés, interviewing potential hires, and ensuring that new employees learned to perform their tasks quickly and accurately. • The… Show more • As the Assistant Store Manager, I oversaw buying and appraising of inventory on behalf of the store, as well as shipping and receiving. This included communication with distributors and management, as well as documenting and filing over/under reports and preventing shrink.• I assisted in hiring and training new staff members, including looking over résumés, interviewing potential hires, and ensuring that new employees learned to perform their tasks quickly and accurately. • The Assistant Store Manager was acting manager in the Store Manager’s absence. In this capacity, I supervised the employees, delegated daily tasks and responsibilities, and interfaced with my company superiors and customers on the manager’s behalf, which required quick critical thinking and conflict resolution skills. Show less

Kansas City, Missouri Area

• Maintained electronics and entertainment departments, including cleaning and zoning, filling displays, etc. • Answered questions regarding store and products, electronics, etc., while maintaining knowledge of current sales. • Assisted customers in person and via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Maintained cleanliness and presentation of sales floor. • Organized CD… Show more • Maintained electronics and entertainment departments, including cleaning and zoning, filling displays, etc. • Answered questions regarding store and products, electronics, etc., while maintaining knowledge of current sales. • Assisted customers in person and via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Maintained cleanliness and presentation of sales floor. • Organized CD browsers and entertainment shelves, printing new labels where needed.• Held requested items for customers and helped find items in the backroom that weren't on the sales floor. When necessary, located items in other stores for customers.• Replenished supplies, bags, and other materials at my work station. • Stocked items on the sales floor.• Helped maintain security of entertainment and electronics products. • Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Show less

• Assisted students in furthering their understanding in both theory and ear training aspects of music. • Administered tests where needed. • Helped students gain skills necessary for furthering their musical education. • Maintained weekly meeting times as well as additional hours as needed. • Worked to creatively explain topics in a memorable and clear manner. • Assisted students in resolving personal conflicts, and further developed communication skills with peer mediation… Show more • Assisted students in furthering their understanding in both theory and ear training aspects of music. • Administered tests where needed. • Helped students gain skills necessary for furthering their musical education. • Maintained weekly meeting times as well as additional hours as needed. • Worked to creatively explain topics in a memorable and clear manner. • Assisted students in resolving personal conflicts, and further developed communication skills with peer mediation and counseling. Show less

• Earned management trust by serving as key holder, responsibly opening and closing lab. • Answered questions regarding lab policies and computer programs.• Resolved product/policy issues and shared benefits of new technology. • Promptly responded to general inquiries from members, staff, and clients via e-mail and phone. • Kept a log of student lab usage using Excel spreadsheets. • Maintained a positive and studious lab environment.

• Maintained the photo lab, including printing of photos and assistance of customers in the photo and electronics departments. • Answered questions regarding store and products, including site-to-store (online) ordering, photo lab, electronics, etc., while maintaining knowledge of current sales. • Assisted customers in person and via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot… Show more • Maintained the photo lab, including printing of photos and assistance of customers in the photo and electronics departments. • Answered questions regarding store and products, including site-to-store (online) ordering, photo lab, electronics, etc., while maintaining knowledge of current sales. • Assisted customers in person and via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Maintained cleanliness and presentation of sales floor and photo center. • Assisted customers with inquiries and order customization requests.• Logged in and out site-to-store items, including tracking down items in-store, and brought them to customers. • Replenished supplies, bags, and other materials at my work station. • Directed calls to appropriate individuals and departments. • Developed reputation as an efficient service provider with high levels of accuracy. • Worked under strict deadlines and responded to service requests and emergency call-outs. • Maintained positive attitude to make customer's shopping experiences memorable and pleasant. • Helped to take care of the pet department, including restocking and caring for the fish. Show less

• Greeted customers entering the store to ascertain what each customer wanted or needed. • Answered questions regarding store and products, while maintaining knowledge of current sales. • Assisted customers in person and via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Maintained cleanliness and presentation of sales floor and kitchen areas. • Assisted customers with food… Show more • Greeted customers entering the store to ascertain what each customer wanted or needed. • Answered questions regarding store and products, while maintaining knowledge of current sales. • Assisted customers in person and via telephone. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Maintained cleanliness and presentation of sales floor and kitchen areas. • Assisted customers with food selection, inquiries and order customization requests. • Replenished supplies, bags and other materials at my work station. • Directed calls to appropriate individuals and departments. • Developed reputation as an efficient service provider with high levels of accuracy. • Worked under strict deadlines and responded to service requests and emergency call-outs. • Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Show less

Bachelor Of Arts (Ba), Music

Special Education And Teaching