As an implementation consultant I train medical office staff on McKesson products such as Medisoft, Clinical, Office Hours, Lytec, Lytec 2013, Practice Partner, and Practice Choice. I customize these products to work for the client by creating superbill, progress note, and other templates to help the flow of that specific clinic. I also teach the front office, back office and physicians how to manipulate the software. When not training, I help our billing office by working their aging and zero payments for multiple physicians.

As a junior assistant clinic administrator I ensured massage therapists were booked appropriately and that the facilities were clean, friendly, and accommodating for the clients. I handle any customer complaints that arose and ensured the clients left satisfied. I managed six to eight receptionists and twenty massage therapists. I also managed financial accounts on a daily basis. If there were staff members that needed corrective counseling, I would work with the person or take necessary steps towards letting the member go.

I managed twenty staff members in dinning operations at a facility that offered both all you can eat and made to order options. I ensured the cooks were on target for dining times and the staff followed all safety and company regulations. Our dining facility was on campus at Northern Arizona University and served college students as well as conferences including the Arizona Cardinal's Football Team. I ensured we were staffed appropriately, managed deposits and preparing cash drawers, handled any customer or staff problems and delegated duties.