Willow IP & Cogito certified

Epic Credentialed TrainerASAP (Versions 2018)ClinDoc (Version 2018)Beacon (Version 2018)- Identify, troubleshoot, and resolve system/workflow issues in coordination with other team members- Develop curriculum and facilitate focused classroom and mobile training to physician groups, staff, and leadership- Collect and analyze data to determine end-user needs for targeted education, process improvement, and system enhancements- Leverage Toyota/Kaizen rapid process improvement, A3, and other process improvement methodologies to lead change, identify and eliminate waste, increase efficiency- Liaison between end-users and analyst teams to resolve errors in the system. Implement new functionality and workflows as well as end-user training when applicable- Provide excellent customer experience over a large service area, covering territory from King, Pierce, and Kitsap counties for 12K+ physicians and staff in both inpatient, HOD and ambulatory settings- Large system Epic implementation and application go-live support experience: Community Connect, EpiCare Ambulatory, Clindoc, Orders (CPOE), ASAP, Stork, Beaker, Radiant, Optime, Anesthesia, Willow, and interfacing applications-Provide education and support to eligible clinicians on Quality Payment Program metrics under MACRA - Glucommander go-live support