Ashley Shore Email & Phone Number

Fort Myers, Fl, Us

Roc Coastal District

Chaska, Minnesota, United States

• Receiving inbound calls from customers, handling requests for special events, daily admission tickets, and membership inquiries. Identifying customers’ needs, clarify information, research every issue and providing solutions • Managing large amounts of inbound and outbound calls in a timely manner. Seize opportunities to upsell products when they arise.• Working both independently and with a team, building positive relationships within the department, our members, and beyond

Residences At The Little Nell, Aspen, Colorado

• Led a staff of 6 to provided high-profile guests with the best levels of service including restaurant reservations, recreation requests, floral orders, ticket purchases, business-related visits, etc. always going above and beyond for each guest.• Built quality content around local events and activities for distribution to guests and staff to enhance their stay.• Developed and maintained positive client relationships with both owners and rental guests while proactively addressing issues and concerns efficiently.• Coached, managed, and mentored team to ensure consistent delivery of the highest level of guest experiences.• Key Achievements:o Was Forbes trained every 6 months during 3 years of employment; each year that the hotel was Forbes rated with an anonymous spotter, the staff achieved a 5-Star Service rating, and the hotel received a 5-Diamond (AAA) rating.o Revised and distributed paperwork, signatures, and informative documents given to clients and proofread emails for colleagues, making sure all literature was accurate and properly formatted.o Served as right hand-employee to the Front Office Manager, Director of Operations, and General Manager assisting with leadership and staffing duties in their absences. o Promoted 2 times to roles with increasing leadership responsibilities due to proven results, work ethic and customer service skills.

Residences At The Little Nell, Aspen, Colorado

• Provided high-profile guests with the best levels of service including restaurant reservations, recreation requests, floral orders, ticket purchases, business-related visits, etc. always going above and beyond for each guest.

The Little Nell, Aspen, Colorado

• Collaborated and built strong relationships with local vendors to meet each guest’s unique, event-related need for a luxury boutique hotel in Aspen with 2 restaurant spaces.• Executed weddings, special events, corporate events, and intimate business meetings, always putting expert finishing touches to create a perfect experience for guests.• Kept guest’s identities and information confidential, often signing NDA's regularly for celebrities visiting or recording music on the property as well as some of America’s wealthiest.• Built and distributed reports providing management with an overview of the events for the upcoming week.

Chaska, Minnesota, United States

• Led and mentored a team of 12 while successfully executing food and beverage events for 10 to 800+ attendees.• Created complex schedules for team, handling time off requests/vacations, and managed inventory.• Always maintained safety regulations for food and beverage.• Created the BEO's using Delphi Software to generate the F&B outline events. • Key Achievements:o Requested by leadership to train new employees and serve as team lead in event setup/take down.o Served as Key Contact for clients and ensured each’s special day was elegantly and flawlessly executed.

Menomonie, Wisconsin, United States

• Created and distributed content for multiple university departments on local events as well as special pieces about student life for the university’s website and in the form of email, newsletters, pamphlets, and flyers.• Sent out questionaries to collect data and edited existing documents per other departments requests.• Worked both independently and with a team, building positive relationships within the department and beyond• Key Achievement: Promoted from Custodian to Communications Specialist due to proven work ethic, results, and communication skills.

Menomonie, Wisconsin

Waconia, Minnesota

• Assisted the manager in organizing, planning, and implementing strategies, supervise and motivate staff.• Communicated with clients and evaluated their needs and specifications.• Created a welcoming environment for the customer by greeting and assisting, responding to customers questions and needs, handling difficult or complicated sales.• Ensured all pricing and displays were correct at all times, enforced all company policies and procedures, including health, safety, and security, and performed all duties as directed by supervisor.• Managed cash, inventory, scheduling and personnel development/training.• Key Achievement: Achieved Assistant Manager of a major retail chain while attending college full time.