Ashley Simmons Email and Phone Number

• Operational Strategy Development: Lead the planning and execution of operational strategies to enhance efficiency and support business growth.• Process Optimization: Oversee process improvements to streamline internal workflows and ensure effective resource allocation.• Cross-Departmental Collaboration: Foster collaboration between sales, marketing, engineering, and support teams to drive operational success.• Vendor and Partner Management: Manage relationships with key vendors and partners to optimize supply chain efficiency and service delivery.• Project Management: Oversee and coordinate complex, high-impact projects to meet deadlines and business objectives.• Budget and Resource Allocation: Develop and manage budgets, ensuring cost-effective use of resources.• Risk Management and Compliance: Ensure all operational activities adhere to industry regulations and compliance standards.• Team Leadership and Development: Mentor and manage operations teams, promoting a culture of continuous improvement and professional growth.• Performance Metrics and Reporting: Track and report on key performance indicators (KPIs) to monitor and improve operational efficiency.

Same responsibilities as outlined below with my Operations Support Supervisor position at Modern Enterprise Solutions plus the responsibilities detailed belowPaid vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendmentsAchieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; determining system improvements; implementing changeConfirmed financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reportsManaged relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

Responsibilities below as listed under Sales Administrator and Sales Service Supervisor still apply in addition to the additional supervisory responsibilities below:- Made daily collection calls - Maintained an accurate aging report - Sent statement to outstanding customers - Reconciled A/R and A/P - Posted customer payments by recording cash, checks, wire, ACH, PayPal and credit card transactions- Performed other duties as required in collaboration with Management & Ownership.

Responsibilities below as listed under Sales Administrator still apply in addition to the additional supervisory responsibilities below:- Approved Sales Related RMA’s and communicate with RMA manager and client that any defective items are being resolved.- Supervised & managed Sales Assistants in Custserv department to ensure all MES policies and procedures are being followed. - Trained new Sales Assistants and sit with all new MES Sales hires to teach them our Polices & Procedures.- Created and maintained all Sales Assistant training documents and Team Lists.- Maintained MES’s Arbia Network and Oracle account including sending invoices, confirming purchase orders and creating ship notices.- Confidently communicated with assigned reps’s customers on emails (examples are RMA’s, invoices etc.).- Created and provided Daily/Weekly Call statistics to Upper Level Management, as well as, On-Time Delivery monthly statistics for HR- Processed Credit Card transactions for purchase orders using CyberSource- Provided guidance/advice to personnel in all departments that have questions on Policies and Procedures related to many different types of transactions processed within MES.- Identify and execute the necessary process adjustments - Interact with customers to resolve outstanding issues

Modern Enterprise Solutions is your premier source for new and refurbished network, telecommunication, transport, CPE and data center hardware, as well as asset recovery services. We were recently listed on the Inc.5000 fastest growing companies and ranked #3 "Top Business to Work for In Tampa Bay".Just some of the many manufacturers MES sells and purchases (Nortel, Lucent, Cisco, Juniper, Motorola, Next Level AFC, Calix, Occam, Foundry, 3com, HP, Compaq, ADC, CAC, Alcatel, Telecom Solutions, Polycom, Tellabs, A10 Networks, Iphotonix, IBM and Adtran)Core duties and responsibilities of a Sales Administrator include but are not limited to as other duties may be assigned:Follow up on all shipped orders to insure satisfaction of the expected product. Focus on open communication with customers to achieve repeat business.Communicate any discrepancies to all involved appropriate parties, on purchased lots/orders.Convert inbound RFQ to a successful closed transaction.Confidently handle all account issues while your sales reps are out on the road.Update and maintain delivery/shipment schedule.Coordinate with sales reps and warehouse supervisors any shipments to/from customers.Actively manage deferred shipments.Communicate with Sales Managers/Sales Reps regarding order and delivery status.Maintain current and accurate customer files and information.Act as a liaison between Customers, Sales Managers, and other departments within the organization to help ensure customer satisfaction.Process credit applications for customers involving reaching out to bank and trade references.Communicate with vendors on Purchase Orders status/issues as well as RMA’s when needed.Convert a WTS to a successful closed purchase order.Successfully convert RMA to a closed advanced replacement, repair or credit memo.Communicate with Accounting, Purchasing and Warehouse on all Sales Transactions and Purchase Order for a rep’s order.Add part numbers into Global as needed.

Partnered with First Year Advising, Orientation, Regional Campuses, Transfer and Transition Services, Registrar’s Office, and other inter-campus offices to provide academic support, as well as, establish relationships with state colleges and community colleges and leading orientation to help ensure a smooth transition to the universityRecruited, trained, and supervised student workers by evaluating performance and fostering effective advising skills and practices through modeling and providing supportAdvised CBA undergraduate student population of 8000+ for 9 majors, 11 minors, and 12 certificates; advising duties include major changes, catalog year changes, grade forgiveness, Lack of Progress, Probation, disqualification, prerequisite sequencing, petition processing, monitoring and adjusting all CBA degree audits, admission to the college, university and college requirements, while following FERPA and university rules and regulations and receiving outstanding levels of student satisfactionOversaw the General Business and BABA student populations including degree certification, catalog year changes, filing and tracking intents to graduate, and all other advising dutiesAligned students with resources and offices, such as Career Services, Experiential Learning, and CBA departments to help them succeed and gain related experience in the industries related to degree programs, as well as, provide major exploration to undecided business students, as well as, professional development services, including job search strategiesPrepared departmental reports and correspondence by tracking data for decision purposes and recommendationsMaintained the shared calendar in Outlook and Facebook page for departmentOversaw readmission into the college, including being the primary contact for disqualified students, screening and processing their applications, and providing recommendations to be considered for readmission into the college

Requirements included being involved in the background of student services, graduation, the advanced Advisement Module project which is now being adopted to UCF Undergraduate Advising, as well as, recoded graduate student data to confirm to a new Advisement Module projectApplied strong attention to detail to verify and test through multiple data programs, ensuring accurate student information, and adhering to graduate policies while heavily utilizing PeopleSoft, DARS, DocView, and graduate catalog to cross-test and check dataOther tasks included, but not limited to worked at Doctoral commencement ceremonies and events and assisted in the certification of all graduate level degreesProvided training on how to process exceptions/substitutions and how to use the new Advisement Module for student audits using PeopleSoft

Performed all aspects of assistant property management including but not limited to overseeing turn, assisting with the leasing, marketing, and resident relations for the community, posting and verifying duties to make payments to vendors, while enforcing and processing rental payments, late notices, and/or 7 day notices to cureAssisted the Property Manager with all on-site operations and achieving property financial and operational objectives, overseeing property maintenance, accounts payable/receivable, while ensuring that all activities are conducted in compliance with all local, state and federal, landlord/tenant and real estate lawsHired, trained, and oversaw 5 leasing agents and 4+ vendorsPlanned resident functions including but not limited to contacting multiple local businesses to participate in the function and other tasks including various office duties but not limited to purchasing office supplies, maintaining property Outlook email account, preparing newsletters/spreadsheets, processing rental applications, pulling credit scores and history from Equifax for applicants, leasing apartments, assigning apartments, assigning lease start and end dates, and calculating prorates

Motivated sales teams, assisting in meeting/exceeding all sales targetsAssisted in monitoring expenses to achieve store profitability including payroll and other store expenses Maintained constant awareness of customer traffic and team/customer interaction Recruited, hired, and trained employees, managing store schedule to maximize employee productivity and sales results, ensuring fiscal integrity of store by keeping accurate records, securing store asses, and supporting all loss prevention initiatives while ensuring team demonstrates exceptional selling behavior and sales resultsResponsible for the overall day to day operations of the store in absence of the store manager