Ashley Skipton Email & Phone Number

Lenexa, Kansas, United States

Lenexa, Kansas, United States

Lenexa, Kansas, United States

Lenexa, Kansas, United States

Overland Park, Ks

- Worked on multiple high profile projects. One project specifically, had a projected annual cost savings of $936k and a times savings of 804 hours.- Conduct a wide range of User Acceptance Testing and analysis to ensure new compensation plans meets or exceeds specified standards and end-user requirements.- Executes complex testing according to requirements of the project.- Create test data files with valid and invalid records to thoroughly test program logic and verify system flow.- Draft and revise complex test plans.- Identifies and recommends changes to enhance the effectiveness of User Acceptance Testing.- Coordinates activities with the IT System Test team to ensure all project requirements are fulfilled.

Overland Park, Ks

- Analyzed procedures to identify areas of opportunity and provide recommendation to improve processes. An example of this includes streamlining the Duplicate Payment Policy. With this project we implemented steps in the process to catch a total of 150 duplicate payments per year. Which was a projected cost savings of $1 million dollars and an annual time savings of 932 hours in research.- Worked with internal Business Partners to gain understanding and document current process and procedures for their department.- Analyzed procedures to identify areas of opportunity and provide recommendation to improve processes. An example of this includes streamlining the Duplicate Payment Policy- Partnered with Senior Management on large project scope, deliverables, timelines, and customer communication strategies- Managed and documented smaller project groups ensuring deliverables and timelines were achieved- Created training documents and conducted training on new procedures for assigned projects

Overland Park, Ks

- Managed intraday operations of Staff Legal and Claims offices in multiple locations, ensuring best practices, providing updates, and training as needed- Traveled to remote offices conducting training and quality audits; prepared and adhered to travel budgets- Executed and analyzed monthly reports for Business Partners - Conducted monthly status update meetings with the Managing Attorneys and the Regional Managing Attorneys- Partnered with Managing Attorneys to ensure smooth transition of E-Office platform in each location- Constantly partnered with various levels of management to ensure workflow efficiency and identify any areas of opportunity

Overland Park, Ks

- Partnered with management team and IT to create the Virtual Workbin through the different phases; created and executed training material for the Account Service Center- Worked with management to establish objectives and team goals for Virtual Workbin; conducted staff performance appraisal reviews- Managed intraday operations ensuring customer requests were handled promptly and accurately- Ensured compliance in daily activities of the Customer Care Center, provided technical support as needed- Prepared weekly and monthly reports to employees, providing daily/weekly activity and service metrics- Partnered with upper management, providing renewal certificate- Responsible for weekly and monthly service level metrics for production and phones for my direct reports.

Overland Park, Ks

- Receive and complete customer requests, consistently met timelines on daily and weekly tasks- Collected past due and bad debt premiums from current and prior insured; prepared account reconciliations and manual statements, as well as cancellation notices and processed cancellation paperwork- Executed monthly past due reports, prepared and mailed notices of cancellations and rescission letters to security interests for management

Overland Park, Ks

- Recruited for open positions within the store by handing out flyers and posting banners.- Conducted interviews and new hire training.- Prepared and submitted all new hire paperwork

Bachelor Of Business Administration (Bba), Business Information Systems

Bachelor Of Business Administration (Bba), Information Technology Project Management

I am currently pursuing my Master's degree in Business Administration with a concentration in Project Management.