Ashley Solís Email & Phone Number

Alajuela, Costa Rica

Establish and maintain business relationships with clients and prospects, identify business opportunities and promote the hotel's services. In addition, I am responsible for managing the client portfolio and following up on quotations and reservations, making sure to provide exceptional service and exceed client expectations at all times. I also collaborate in the development and execution of the hotel's sales and marketing plan, working in conjunction with the operations team to ensure the hotel's commercial success.

Escazú, San Jose, Costa Rica

As a Back Office Coordinator at Aeropost.com, I excelled in various key responsibilities to ensure smooth operations and customer satisfaction. My role included:Package and potential client search: Conducting thorough searches to locate packages and identify potential clients, contributing to efficient delivery processes.Flight tracking and updates: Providing consistent follow-up and timely updates on flight statuses, ensuring accurate and up-to-date information for customers.Clearance of held packages: Diligently reviewing and processing packages held for clearance, ensuring their prompt release and delivery to customers.Warehouse package tracking: Monitoring and tracking packages within the warehouse, ensuring their proper location and efficient retrieval when needed.Order management through Aeropost.com: Tracking and coordinating purchases made through Aeropost.com, ensuring seamless order processing and customer satisfaction.Coordinating repurchases and refunds: Handling repurchase or refund requests for orders placed through Aeropost.com, ensuring prompt resolution and customer satisfaction.

San José, San José, Costa Rica

As a Customer Service Agent at Aeropost.com, I excelled in delivering exceptional customer experiences and building strong relationships with clients. My responsibilities included:Managing inbound and outbound conversations: Handling customer inquiries and issues through various channels such as tickets, live chats, and phone calls, ensuring prompt and effective resolution.Providing outstanding customer experiences: Going the extra mile to ensure customer satisfaction by actively engaging with clients, understanding their needs, and delivering optimal solutions.Achieving fast response times and high quality: Striving to maintain a quick response time of 15 minutes or less while consistently achieving a quality control score of 97% or higher.Meeting sales targets: Actively identifying upselling and cross-selling opportunities during customer interactions, maximizing sales potential and contributing to revenue growth.