• Plan, develop, implement and direct the organization’s operational and fiscal function and performance.• Developing and implementing the company’s plans and programs.• Analyze the effects of long-term growth initiatives, planning, new strategies, and regulatory actions.• Branding, marketing, and content curator• Create and process new client onboarding, implementation, maintaining services, and offboarding processes.

• Ensures the accuracy of all benefits enrollments to provide vendors with accurate eligibility information.• Manages operational field teams to determine expected workloads and requirements• Responsible for timely, accurately, and compliantly processing bi-weekly payroll. Auditing and processing payroll documents, ensuring all deductions including payroll, and benefits are accurate for 1,000+ hourly employees in multiple states.• Build project plans, manage cross-functional dependencies, mitigate risks, handle financials, and engage with collaborators on various teams.• Process employee data for new hires, changes, additional earnings, etc.• Conduct payroll and administrative training sessions for field leadership• Performs data analysis and tracking of door-to-door canvassing and voter contact to meet defined metrics• Facilitate project delivery satisfaction by engaging with stakeholders in a positive manner, reviewing feedback, building and leveraging trusted relationships.• Proactively and consistently communicate project status and other updates by preparing presentations and other verbal and written correspondence as required.• Performs quality checks of benefits-related data.• Acts as primary project contact to establish key stakeholder requirements and project objectives.• Respond to standard and semi-complex payroll related inquiries from customers or employees• Processes standard and complex payroll transactions including but not limited to retro calculations, review of retro results, resolve errors, calculation of regular, supplemental runs and quick pays• Assist with Payroll Escalations for missing pay

- Perform all payroll related tasks including the calculation of complex commission structures, hourly wages, benefits, and tax deductions- Maintain accurate payroll records and prepare ad hoc payroll reports for management- Analyze and reconcile accounts and make adjusting journal entries as needed- Manage financial records through accurate entry of monthly allocations and creation of period-end files- Respond to payroll inquiries and find resolution in a timely manner- Provide secretarial support for HR and Finance teams including managing calendars, maintaining files, and properly routing requests and inquiries

- Maintain Sute/Futa/Union taxes spreadsheets- Process payroll and direct deposit- Greet guests and answer incoming phone calls- General office tasks including filing, managing office supplies, and processing incoming and outgoing mail and deliveries

- Greet and check in guests as they arrive while adhering to check-in guidelines- Calculated bills and processed payments- Balanced cash and prepared end-of-shift financial reports- Operated hotel switchboard and properly routed all incoming calls

- Plan, organize, and execute special events and meetings- Document and distribute meeting minutes- Revise and update process documentation- Submit and maintain trademark status and processes- Make travel arrangements and maintain team budget

- Progressed through multiple roles with increasing responsibilities- Fielded customer complaints and coordinated with IT to ensure proper resolution- Oversaw all aspects of quality assurance including call monitoring, evaluation, and calibration scoring- Provided coaching, training, and development to contact center agents- Analyzed quality and performance trends to provide recommendations for improvement- Managed inventory of assets and supplies, monitored critical level of stocks, sourced suppliers, and submitted invoices- Coordinated between departments and operating units in resolving day-to-day administrative and operational problems- Prepared business correspondence, reports, and slide decks

- Verified transaction compliance with financial policies and procedures- Prepared, verified, and processed invoices and coded payment documents- Performed accurate data entry and processed backup reports- Maintained listings of accounts receivable, accounts payable, and vendor files- Printed and distributed weekly/monthly/quarterly/annual financial reports