Ashley Speller Email and Phone Number

- Infrastructure Transformation program ownership to migrate to standalone technology platforms, networks and tools.- Manage Global Service Transformation and Global Process Standards teams including technology investments, workforce planning, and process improvement.- Lead team of Program Managers and Analysts through implementation of service design methodology and service redesign.- Staffing Optimization portfolio management including WFM tools, performance management system, network optimization and cost saving projects.

- Managed Amazon Seller Support Process Excellence and Engineering program including technology improvements, strategic direction, change management and process improvement. - Led a group of Program Manager responsible for Seller interactions, business strategy, and operations experience through the creation of technology solutions and experience improvement efforts.- Improved core operational and business metrics, exceeding goal each year and surpassed performance of Customer Service in satisfaction.- Ownership of quality and interaction metrics, goals, business intelligence development and strategic planning.- Devised improvement and cost savings project utilizing Lean, Six Sigma and Kaizen methodologies.

- Manage operational improvement and cost savings project utilizing DMAIC, Lean, and Kaizen methodologies.- Project ownership for Customer Care sector including WFM optimization and technology deployments- Capital Expenditure project analysis and management- Quality improvement and customer satisfaction focus with direct client interaction- Creation, deployment and management of Lean Six Sigma Green Belt program

- Deployment and utilization of lean and six sigma tools for project initiatives- Cost Savings goals and projects centered on Customer Service/Call Center environment.- Green Belt training facilitation and project mentoring- New client on boarding project management

- Project management and lead in use of lean and six sigma tools in manufacturing environment.- Quality improvement, cost savings initiatives, and Customer satisfaction - Lead and analyze Inter-laboratory Testing as Interlab Coordinator- Management of acetylation lab: experiment development, testing and data analysis- Cellulose Specialties project leader: Interact with clients to resolve issues and improve product performance