• Create and maintain an Excel spreadsheet regarding property construction inspections and loan disbursements for compliance and accounting • Portfolio management of hazard insurance risk for loan credit files

• Completed in depth analysis for regulatory policy compliance and accurately managed residential real estate loan documentation on 40+ files per month • Collected and verified client employment information, financial statement accuracy and collateral asset values and compiled the information into a loan application • Assembled the required loan documents to prepare for closing and funding on approximately $10 million in new loans per month• Performed interest rate locks for permanent mortgage loans for 8 residential loan originators

• Ranked top 10 out of over 1000 employees in business and consumer call resolution performance for May and June 2015• Supported over 30 customers per day with equipment and network trouble-shooting• Provided side-by-side management support to members of my team and incoming training classes• Led weekly team meetings in discussion of current performance and future performance goals• As the appointed Repeat Call Lead, created initiatives to reduce the Repeat Call metric throughout the call center and was able to successfully lower the center’s average Repeat Caller metric to below Verizon’s national average

• Provided customer support with billing inquiries, account analysis, and trouble-shooting • Successfully handled customer escalations• Ranked number one out of 90 in the new hire training class of August 2014.

• Part time teller and receptionist, assisted clients with monetary transactions and organized/created expense reports for senior management• Managed incoming and outgoing mail to ensure proper and timely delivery• Controlled call switchboard and properly directed customer inquiries to the appropriate department

-Assisted in entering research data from various lab studies being performed.-Assisted the head professor and lab manager in her personal study with work-family relationships. -Conducted studies lead by graduate students.-Completed CITI Training

• Assessed, set, and controlled annual budget of over $400,000.• Communicated with 200 members, members parents, financial institutions, and national representatives regarding monthly dues, collection issues, annual budgets, and memberships in good standing