Average Utilization score > 80%Average NPS score >80%Created opportunities for over $40K in closed upsell contracts from existing customers in the first 18 months of employment4x nominee of company-wide Customer Obsessed award

* Facilitate and drive progress for 100+ Higher Education Institutions, within scope, time, and resource boundaries* Prepare customized specifications for each assigned project, relying on knowledge of front end user activities and expected functionalities of HTML elements. * Manage customer needs, obstacles, and user acceptance testing to ensure quality delivery of implementation services and customer satisfaction* Proactive Communication to maintain aggressive scope and timeline requirements* Work to achieve expert knowledge in Content Management System and Project Management Software * Communicate effectively in email, verbal, and presentation abilities to solve problems and mitigate risk.* Modify interactive map styles using customer style guide, design principles, and CSS

- Managed the Agile development process and delivery of 15+ online micro-learning modules in 14 languages for worldwide users- Implemented a cadence of conducting audience research and integrating feedback into new development as part of agile development of modules- Analyzed existing workflows and identified process improvements to shorten development process to 10 days while adhering to set quality standards established by stakeholders

- Among the 120 interns hired out of ~1500 applicants - Created product documentation for interdepartmental reference points, transparency, and consistency across collective projects- Analyzed current company workflows for inefficiencies and bottlenecking and proposed solutions to save time and reduce cost- Established structure and cadence to status reports, high level milestones and product rollouts- Acted as a catalyst to implement communications between project players

Helped lead 2 Learning Management System (LMS) Transitions within 4 yearsRedeveloped courses to ensure UI and functionality requirements were metDrove quality assurance progress on 250+ online courses with teams of varying sizesCollaborated closely with superiors, Instructional Designers, trainers, and other departments to reach efficient solutions regarding content and designLeveraged skills in tools such as content management systems (CMS), scripts, spreadsheets, etc. to maximize efficiency

Use knowledge of front end web design and JavaScript to create quick, functional solutions for Online Learning Department. Work with other team members to improve understanding and skills.

Ensure quality transition of instructional content to be moved over between learning management systemsGain and use knowledge of prior systems to leverage problem solving and implement similar solutions for worldwide online users

Manage Team Projects and understand the implications with the new Learning Management System of the University. Use my advanced understanding of the new Learning Management System to help others solve imminent issues.Work with Student Leads and Online Designers to keep track of course progress and fix any problems.

Expended energy to uplift, excite, and energize youth about all spiritual, physical, and social activitiesWorked closely with co counselors and superiors to prevent and solve conflicts. Loved and served the youth under my careAided 380+ youth and 20+ co counselors in setting, working toward, and recognizing progress in personal goalsPrepare strategies for ways to teach daily lesson(s) that were interactive, engaging, and informative. Followed a tight schedule and fulfilled any required duties in more than 15+ sessions in 5 States across the U.S. Evaluate self, co counselor, and youth group goals to assess progress and encourage next steps.

Built website and Advanced Performance and updated company resources to be available onlineUse Wordpress analytics to troubleshoot web presence and slowly improve SEO standingsProvide simple, user-friendly solutions to payment, appointments, and responding to FAQs. Learned new software for patient appointment management Was proactive in resolving any issues or obstacles that may have inhibited their business or tainted their experience with Advanced Performance.

My responsibilities included• Apply knowledge base in feeding fish on daily basis based on needs, habitat, and proper nutrition• Inspecting water quality to maintain healthy habitats • Responsible for a $75,000 expansion and renovation - including a new warm water reef tank and a new shark exhibit • Giving tours on a weekly basis to audiences of varying ages; keeping audiences engaged and educated• Training other classmates on expected tasks• Completing beneficial projects for school programs• Volunteering during open houses and summers• Taking phone messages for advisors regarding measures of importance