• First point of contact for the program, providing tactful and knowledgeable support to all staff, students, faculty members and the community• Perform high-level organization of scheduling, course allocation, etc. associated with programming for the B.Ed Professional Program at Thunder Bay campus (Primary-Junior, and Intermediate-Senior), the B.Ed Professional Program at Orillia campus (Intermediate-Senior), and the Technological Education Program• Schedule over 300 course sections for the program, collaborating closely with the Chair and liaising directly with Enrolment Services to coordinate very intricate aspects of scheduling• Coordinate teaching loads for Faculty, and teaching loads and all hiring processes for Contract Lecturers• Provide administrative assistance to the Chair, including answering and/or directing students and community inquiries, correspondence and reports• Accurately maintain highly detailed databases and organized electronic files with enrolment and program statistics

• Processes residence work orders and assigns them to staff and contractors• Takes action on emergency calls according to office procedure, consults with the Manager of Residence Facilities & Operations for uncommon occurrences• Distributes and collects keys from staff, contractors and students• Maintains records of room inventories and fire/safety inspections• Works with the Manager of Residence Facilities & Operations to assess costs for residence damages and extra cleaning charges• Coordinates and tracks all residence turnovers and annual maintenance such as steam cleaning, floor waxing, window washing, servicing HRVs, fire extinguishers and smoke detectors• Assists with project management, retrieving quotes and maintaining facilities database• Hiring and scheduling Bartley Residence Front Desk part-time staff for shift coverage• Trains staff on move-in and move-out inspections• Trains Residence Life staff on appropriate cleanliness levels, breaker resets, winter break closing procedures and after hours check-ins• Plans and issues work orders for the annual residence lock change• Responsible for accurate record keeping for master keys and residence key database• Tracks residence charges for specific work such as pinhole leaks, appliance repairs and replacements and lock changes• Reviews invoices for accuracy• Organizes and coordinates all residence operations aspects of residence check-in and check-out (location and functions, inventories, key cards and staffing)• Reviews and updates policies affecting services to students, conference guests and the operation of the Bartley Residence Front Desk• Sends communications and information pertaining to general residence operations matters to students and staff (ex. 24-hour notice to enter occupied areas, notice of water shut downs, changes to the Bartley Residence Front Desk hours of operation, and expected student/guest check-ins or expected contractors)

• Answering and screening phone calls for all staff and the Property Manager. • Providing friendly customer service to clients, prospective tenants and workers at Ontario Works, Thunder Bay Housing & ODSP.• Answering questions related to vacancies, requirements and the application process. • Managing the Outlook calendar and appointments for all staff. • Accepting cash, debit, cheque and money order payments.• Responsible for minute taking at all Board meetings and staff meetings.• Preparing lease agreements for market and rent-geared-to-income units.• Completing forms and acquiring appropriate signatures for all applications to the Landlord & Tenant Board.• Processing all incoming and outgoing mail.

• Qualifying prospects from various marketing outreach programs.• Creating email and telephone marketing to promote the Enterprise World conference.• Identifying prospects within an organization through outbound calls and online research.• Providing one-on-one support for sales representatives and aligning marketing outreach with sales goals.

Added responsibilities in this role included:• Updating weekly client project reports • Assisting with auditing and cleaning internal and client data• Creating and cleaning list imports for new project start-up• Managing online registrations, emails and retention efforts for clients• Recorded multiple guided voicemail messages for campaigns

• Performed outbound calls for event recruitment, lead nurturing, qualifying opportunities, and building new contacts for clients primarily in the technology industry• List building and scrubbing for clients to assist in their sales and marketing efforts. Focus on researching contact information to ensure a high level of quality• Generating qualified opportunities for clients' sales and marketing team. Satisfying BANT requirements and appointment setting for client follow-up