Development partner, collaborator, researcher, subject matter expert, and experience producer working across a portfolio of both client & internal projects with a primary focus on innovation, strategy + experience design.

Leading the Miraval Berkshires sales and events team to achieve group sales goals and develop prospecting campaigns while delivering exceptional service to guests through group retreats and events

Group sales manager focusing on solicitation of new and repeat business in multiple market segments which include: Entertainment/Media/Production, Pharma/Medical, Advertising, Public Relations

Area Sale Manager for groups to three hotels Hilton Garden Inn Midtown East, Hampton Inn Madison Square Garden & Holiday Inn Express Madison Square Garden with focus on soliciting repeat and new business to meet and/or exceed room revenue goals for a combined total of 600+ rooms in midtown Manhattan.

• Solicit group business that enables the hotel to meet and/or exceed room revenue goals for 795 room property in the heart of Times Square.• Prepare correspondence to customers, internal booking reports and file maintenance.

• Receive and respond to all customer inquiries in timely manner. Negotiate and capture all profitable Rooms & Catering business in accordance with selective selling guidelines.• Continuously educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, union labor fees and services• Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.

• Qualify group and catering leads received for international market and under 100 rooms, send detailed proposals• Solicit and confirm group business and negotiate contract details with new and repeat clients• Plan and prepare proposals for client based on event details and food and beverage needs, up selling.• Prepare and maintain quarterly and annual group production/pace reports for ownership meetings

• Assists the Director of Housekeeping in training and developing employees• Assists in monitoring labor expenses and compile weekly payroll for union employees• Designed and implemented staffing program on new procedures, translates for those who are not yet fluent with English• Directly handled group arrivals and departures and acted as point of contact for group coordinators• Compile payroll for department including union and non union employees• Organize weekly meetings between Front Office and Housekeeping department to maintain communication on joint projects and maintain standard of service for guests

• Designed and implemented employee schedule and supervision plan for the Front Office Department of 335 room hotel• Managed employees and trained new hires• Effectively managed payroll information system for twenty employees and submitted to accounting department• Ensured that employees maintained a high level of service and professionalism with all guests• Assisted in translations for housekeepers to housekeeping managers