Ashley Streb Email & Phone Number

Lakeland, Fl, Us

Clearwater, Florida, United States

Clearwater, Florida, United States

• Demonstrates successful experience in managing client projects and software release schedules, as well as strategizing, budgeting, and problem solving throughout the development process• Excellent communication, analytical and problem-solving skills, time management and organizational skills, leadership and interpersonal skills • Oversee client management operations - address client complaints, maintain correspondence, head calls between client/Sales/Technical Support, and respond to client emergencies • Ensure clear and consistent flow of information between clients and internal stakeholders by working closely with all relevant teams, including Product Management, Technical Operations, Software Development, Professional Services, Sales, Security and Compliance teams• Coordinate, facilitate, and track client projects, quotes, system and software upgrades, client/sales product demos, and software change requests• Track, monitor, and assess the client experience to develop strategies to reduce turnover and increase client satisfaction and retention• Spearhead multiple projects to improve internal process, track metrics, and document creation• Oversee financial responsibilities including outstanding payment collections• Utilization of a variety of proprietary and commercially available software tools• Handling confidential and proprietary materials

Clearwater, Florida, United States

Lakeland, Florida, United States

I developed an administrative assistant and data processing service to aid companies in the handling of interoffice procedures and the intake, organization, and out flow of data. Currently I am contracted with The Reservations Desk, LLC, a reservations processing service, where I handle the full operation the company. This includes, but is not limited to, customer service and interaction, contract maintenance, vendor relations, reservations processing, information database and website maintenance, accounting, and credit card processing. This requires that I be well organized, efficient, task oriented, and a self starter.

Orlando, Florida, United States

• Provide product support for Proprietary Software simultaneously through inbound calls, multiple chat supports, and email.• Onboarded new clients, account configuration, and end-user training.• Offer customers technical support, network and software trouble shooting, and problem resolution through thoughtful, user friendly, and easy-to-understand explanations.• Ability to navigate and document issues using the CSR application. • Liaise between customers and upper level support to ensure a seamless experience for users. • Highly productive and effective with inbound customer calls and handling of user inquiries.

Tampa/St. Petersburg, Florida Area

Customer service representative and administrative assistant. Answering of a multi-lined phone system with call forwarding, filing, area organization, file management, cashiering (cash and credit card processing), using multiple software systems for cashiering and accounting purposes.

Tampa/St. Petersburg, Florida Area

Supervised 3-5 employees handling the cash management of kiosk cash dispensers for a large casino. Duties entailed money accounting and management, keeping employees on task, oversee cash disbursement in amounts up to 1 million dollars usd, maintaining filed paperwork for accounting purposes, handling machine issues, breakdowns, and discrepancies, dealing with customer and internal personnel issues and queries.

Tampa/St. Petersburg, Florida Area

Front line cashier where I was responsible in handling, dispensing, and exchanging over $250,000 on a nightly basis with one on one customer interaction in a high traffic, quick paced environment of a popular casino. Was also responsible for counting and cashing out large amounts of casino chips, money vouchers, checks, and lines of credit. As well as maintaining the associated paperwork for accounting purposes. I was promoted to a supervisor position shortly after my one year review.

Various

Extensive experience in cashier and customer service positions throughout high school and college.

Undergraduate Certificate In Applied Cyber Security, Applied Cyber Defense, Digital Forensics, And Incident Response, In Progress

Biomedical Sciences, Biomedical Sciences, General

Minors in Business Administration and Public Health