• Tracked, monitored and ensured client renewals were up to date, negotiated premiums and renewal terms with various carriers• Maintained client account management to ensure policies were in good-standing• Quoted and prepared proposals for potential and existing clients with various large corporate insurance carriers • Prepared policy renewal file for client review• Processed certificates and pulled loss history information from insurance carrier website

• Managed and organized the Chief Information Security Officer’s schedule and calendar to ensure a well executed day with no conflicts; Provided support to the security team• Composed lists of over 100 security products in use, including implementation, costs and structure. Stayed in contact with vendor management/ contracting to keep updated with these products near end of year term• Built numerous charts and graphs for security products and employee’s organizational structure• Analyzed weekly facility ticket count by Service Desk employee’s and evaluated ways to reduce ticket counts by reasons created and response times • Gathered, tracked, and updated status information of numerous projects within the Technical Risk Office department and report findings back to the CISO and Project Management Director• Assisted with tasks and assignments within the PMO team• Coordinated with the organization and development of an internship program within the corporate facility and local college campuses; was the point of contact for these institutions• Facilitated with the planning and structure of a training program for employees to achieve continuing education credits onsite; Collaborated with team members to build on the business case approval for the program

• Was the Student Intern Coordinator for the System Redesign Department• Scheduled, coordinated, and conducted interviews with a minimum of 20 students each semester • Analyzed candidate qualifications and placed candidates in appropriate departments• Administered orientations and on-boarding processes for accepted interns• Maintained and updated interns tracking information through a self created file via Microsoft Access, Excel, and OneNote• Ensure all on-boarding forms were accurately filled out• Promptly handled high volume of calls and emails; Was the primary point of contact for interns, professors and preceptors as related to the on-boarding process

• Maintained and updated filing, inventory, mailing, and database system• Sorted, screened, and distributed incoming and outgoing mail• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take calls to the office• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers• Typed, formatted, proofread, and credited correspondence and other documents• Inventory, maintained and ordered materials, supplies, and services• Prepared meeting agendas, attended meetings and recorded and transcribed minutes• Data input of monthly renewals into SmartQ systems to track and maintain client files