• Case-managed clients on a weekly basis on home and wellness visits• Discovered new resources for clients and case managers• Developed a new goal planning form for the agency• Collaborated in a team setting to further make improvements in the program and discuss client interventions• Conducted community engagement activities to bring more social support• Researched tenancy and landlord rights • Developed a brochure for tenants about their rights and responsibilities to maintain housing

• Managed front desk of the office, taking phone calls and checking in students• Collaborated with staff on Study Abroad events/project posters and graphics• Guided students to give advice and support for their study abroad interests using my own experience to aid them in their journey• Collaborated on Study Abroad events/project posters and graphics• Maintained Study Abroad Instagram page by adding posts and gaining student involvement

• Provide immediate response and support to individuals in difficult situations or crisis• Answered in-bound phones calls and voicemails of individuals/ families seeking resources• Screened individuals/ households eligibility using Federal Poverty Levels guidelines before scheduling for agency's services• Followed agency guidelines during interactions with clients, clarifying client's concerns and needs, providing support, and referring clients to community resources and programs l