Sr. Business Analyst / Project Manager for Digital and Technology Solutions, involved in business analysis, developing program framework for DTS, and leading SAP S/4HANA Implementation for the public sector.

Collaborated with third-party vendor Deloitte to ensure the timely and successful development of the enterprise IT Strategy Roadmap was in alignment with Target Operating Model. The primary emphasis was focused on the integration of all practice areas, which are employee group benefit consulting, third-party benefits administration services (including claims processing, disability management and administration services), group retirement services (including consulting and advisory services) and human resource consulting services to help companies recruit, retain and reward employees.

Integration Project Manager for the Medical Device Integration (MDI) to Electronic Patient Records (AllScripts EPR/EMR) as part of the Manitoba eHealth team working on the new Women’s Hospital at Health Sciences Center. I led a team of Clinical Engineers, Application Admins, Technology Development and Clinicians, all part of the Women’s Hospital Redevelopment Project. Managed the project and performed all the business analysis around the overall device integration component.

Lead Integration Analyst for the BellMTS Transformation Management office. Responsible for identifying all systems, dependencies, data requirements and successful detailed design of the Simplified Desktop Agent. I was also responsible for vendor management, process management and training strategy development. The primary objective of the initiative was to design a single systemthe interface provides relevant customer information for front desk agents to manage customer inquiries efficiently and effectively without toggling or swivelling to multiple systems.

I was tasked with planning, managing and coordinating all devices' design, installation, and connectivity (multiscreen, gateway, set-top box). Ensure integration with vendor software to ensure stable operation of the Rogers Data, Voice and IPTV product offering in an agile environment. Develop and maintain collaborative working relationships with strategic vendors during the development, configuration, maintenance, support and optimization of new and existing network hardware and software implementation.

As part of the Technology Solutions team, was responsible for introducing new technology (hardware/software) to improve the firms’ efficiency and centralize document repository.

Responsible for overseeing the entire project life cycle, including planning, supervising and working with various stakeholders. In addition, I managed requirements gathering, project prioritization, and process mapping, as well as coordinated internal and external teams (IT, business, vendor and external client).

The main objective of this project was to implement a new secure and centralized Reservation System to support the TD Flex Workplace program. Vendor software was deployed within TD Environment for users to access via virtual (web), Kiosk and Mobile applications. Third-party vendor product was selected via an RFP process.

I worked with the Product/Marketing team to launch a new service offering for Rogers's cable footprint. I identified all systems, end-to-end processes and procedural changes necessary to ensure operational readiness. Re-engineered key customer "moment of truth" (MOT) processes to increase quality, value and customer satisfaction. Participate in Business Requirement discussions and document requirements from all functional teams. Review vendor demo and provide feedback.

Managed system/billing enhancements for AllStream core products (Internet, Phone, email and Hosting Services) to execute the go-to-market strategy. Worked with Marketing and Technology to develop comprehensive solutions for current and emerging opportunities. Served as the conduit between the business and the development team and translated business needs into actionable requirements.

Managed business system improvements by identifying, analyzing and documenting details between the as-is and to-be processes.Identifying system/process integration points, opportunities for standardization, simplification and process automation based on telecommunication solution design principles

As a Technical Analyst, I participated in the planning, designing and implementing software releases and bug fixes. Provided advice on technical strategies/solutions and tools; wrote/evaluated proposals and information; developed change management training program for legacy users.As a Business Analyst was involved with the review, analysis and evaluation of clients and requests for change. Understand business processes, systems, and market needs to create business requirements and functional specifications.

Responsible for participating in the database set up / quality assurance of technology platform for a client team. This took the form of a new client implementation, an extension of services for a client, or an enhancement of current services. Responsibilities fell into these primary categories.During implementation, participated in requirements meetings, then documented and translated the requirements into system specifications according to SDLC methodology. Identified the appropriate setup process, including event flows (event triggering), system data needs, custom modules and manual processes.

Analyzed client's current telephony solutions and proposed improved solutions to sales account managers and field application engineersResponsible for providing and managing system integration, including all server builds (Intel), quality control, product testing and communication with vendors