Ashley T. Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Collaborate with Producers to plan feature development- Schedule and maintain day-to-day tasking with interdisciplinary project teams while partnering with management to balance resource contention and deliverables- Collaborate with teams to maintain and enhance processes and procedures for product development- Assist in creating and maintaining project schedules and milestone documentation- Regularly report on development progress to Directors, Leads, and Producers

Vancouver, Bc

- Organize, Track, and manage the team's JIRA project- Facilitate team meetings, publish meeting notes and information, send team updates, and keep the team aware of any changes/issues/blockers - Organize & plan team client updates- Surface any issues/blockers to team leadership

Vancouver, British Columbia, Canada

- Defined and designed test plans to effectively assess the quality of software- Collaborated with the team to address issues swiftly and achieve optimal resolutions- Researched solutions, shared ideas, and innovated existing applications to work more efficiently- Analyzed and reported bugs in well organized and detailed documentation

Toronto, Ontario, Canada

- Collaboratively defined and designed test plans to effectively assess the quality of software- Executed test plans and trained new hires in company procedures- Researched solutions, shared ideas, and innovated existing applications to work more efficiently - Analyzed and reported bugs in well organized and detailed documentation

Markham, On

- Communicated directly with customers to provide a positive experience- Researched shows, companies, and the current market to help promote sales- Maintained a clean area and professional appearance- Adapted to constantly changing environments to help clients run shows in a proficient manner- Observed co-worker strengths and provided feedback to improve team efficiency

10268 Yonge St, Richmond Hill, On L4C 3B7

- Communicated effectively with customers to provide a positive experience- Researched shows, companies, and the current market to help promote sales- Maintained a clean area and professional appearance- Adapted to constantly changing environments to help clients run shows in a proficient manner- Observed co-worker strengths and provided feedback to improve team efficiency

Markham, On

- Communicated directly with customers to provide a positive experience- Researched products, competitors, and relevant practices to improve support skills- Organized received tasks and products to efficiently multi-task and deliver in a timely manner- Kept track of customer complaints in order to address them quickly- Provided ideas on improving production process, conflict resolution, and maintaining a professional appearance

Toronto, Canada Area

- Collaboratively defined and designed application layouts in terms of user screens and altered current game screens to improve UX- Wrote and edited code (Java and XML) to match updated requirements while remaining legible and efficient; convert designs into working application - Researched solutions, shared ideas, and innovated our application to work more efficiently - Participated in weekly meetings and prepared informative presentations of project progress- Supported team members by identifying project concerns and providing assistance as per team needs

Toronto, Canada Area

- Helped business activate their innovative ideas and convert them into commercialized successes by providing specialized knowledge and technology to applied research projects. - Worked with teammates to analyze client vision, brainstorm effective solutions and provide strategic consulting on the client’s high-level objectives- Developed novel and innovative web design solutions to enhance client’s business and exceed client expectations by utilizing the latest, up-to-date technology and resources

Scarborough, On

- Answered incoming calls professionally and provided exceptional customer support - Troubleshooted, researched and memorized solutions to solve customer issues; communicated my findings to other co-workers- Maintained an organized inventory, suggesting ideas that could improve store visuals- Promoted and made sales to reach or exceed monthly goals

Toronto, Canada Area

- Conducted in-depth product research to identify and diagnose any issues, and presented findings in a legible way for clientele - Assisted in managing project deadlines, tasks, and overall excellency- Designed and edited website formatting to appeal to user experience- Worked with Manager to write and edit user manuals and training material to help clients use and operate our system

Richmond Hill, Ontario

- Researched and provided information to customers about new products- Maintained a clean area and professional appearance- Organized and monitored the team for quality service- Memorized statistics/numbers gained through demos; recording and analyzing them

Game Programming, 3.992

Activities and Societies: Anime Guild, The Board Knights (A Board Game Club), Paint the Town Green (Environmental Event), International.

Comptia A+, It Analysis

14-week in-class training with hands-on experience including: • Assemble computer components based on customer requirements • Install.

Certification, Game Development, A

A condensed game development course spanning over a month with a focus on game design, tools, and development.

Certificate, Japanese Language And Culture, A

A condensed summer course focusing on the education of Japanese language and Culture through classes, experiences, and projects.

Art Fundamental Design

Graduated with honours in Art Foundation Design.

High School, Vocal Music

Activities and Societies: Anime Club, String OrchestraFour year high school education majoring in vocal music.

Full Stack Web Development Certification, Computer Software Engineering