Ashley Townes Email & Phone Number

Burlingame, California, United States

Roswell, Georgia, United States

Lead training sessions (online and in-person) to teach customers how to use ChronicCareIQ'ssoftwareMaintained an understanding of the products and solutions to speak to customers about the mostimportant features/functionality for their specific workflow needsProvided support to clients by documenting the issues, troubleshooting, and working with thesoftware development team and other departments to resolve customer issuesConducted weekly and monthly check-in calls with clients to review and set expectationsPerformed quality assurance on behalf of software development team

Norcross, Georgia

Assisted with the implementation of cloud-based software, Sage 50cloud Accounting, from previousobsolete accounting system; therefore, helping to increase invoicing productivityPrepared accurate invoices in a timely manner for clients using the Sage 50cloud AccountingsoftwareDeveloped efficient process improvement methods with company’s established procedures forvendor payment and client invoicing; therefore, increasing company revenueEstablished and maintained exceptional vendor relationships ensuring timely and effectiveresolution of vendor billing issuesCreated monthly reports to track any discrepancies and possible open orders to resolve beforemonthly earning reportsLiaison between numerous departments within the company on all purchase orders, expensereports, and billing issues significant to the several departmentsProcessed payments daily via credit card, check, and EFT/ACH payments electronicallyProvided remote training to the Accounts Payable/Accounts Receivable Representative in the NYbranch

Greater Atlanta Area

Provided on-site support during the “Go-Live” implementation period of the cloud-based software,athenaNetDemonstrated leadership capabilities by managing the central control room during theimplementation period; prioritized incoming issues based on level of urgency, allocated resourcesbased on client needs, and hosted daily check-in callsEvaluated and consulted client-user competency while on-site and provided best practice guidelinesto meet client’s expectations and metricsEnsured that process improvement methods are clearly defined to create efficient workflowsResolved training and configuration related issues that arose during the implementation periodCommunicated effectively with client users at all levels, including administrators, front-line staff,clinical staff, and physiciansWhile in-office, managed project work by assigning team members, tracking performance, andproviding quality assessmentsWhile in office, provided remote support to clients by managing online cases, troubleshootingconfiguration issues, and cleaning data importsExceptional compliance to travel and expenses policies, HIPAA privacy and security standards, andtimesheetsProficiency of Salesforce, OpenAir, Kronos, WebEx, and Smartsheet to perform daily tasks

Clinical Health Informatics, Hospital And Healthcare, 3.74

Graduated Magna Cum Laude

Project Management

Currently seeking a Project Associate Certification in Project Management via the Institute for Project Management.