Build collaborative, strategic, and results-driven partnerships and cultivate strong relationships with industry leaders and organizations throughout the partnership's lifecycle. Collaborate between the sports and entertainment industry and the academic industry to create mutually beneficial partnerships. Lead business development for the Institute of Diversity and Ethics in Sports, partnering with leagues, brands, and teams on the Racial and Gender Report Cards.Create experiential learning opportunities for graduate-level students embarking on their careers.

• Develop, cultivate and retain relationships with 150 premium partners and sponsor base representing $40M in annual and multi-year revenue • Define Premium Activation brand and client standards to ensure partners are provided with an extraordinary experience, receive ROI, and continue in long-term partnership with the Orlando Magic• Drive revenue and retention through building strategic relationships and partnerships with the top business leaders in Orlando and Central Florida• Build and execute the Business to Business platform that purposefully allies business leaders together to grow their corporate footprint and increase ROI• Led five full-time managers and co-lead 200+ part-time concierge, greeters, and guest experience, representatives • Formalize, implement and maintain a customer profiling initiative that allows for gathering customer demographics, retention drivers and general feedback

• Worked closely with the Premium Sales team to ensure smooth transitions of clients and overall satisfaction of partners• Generated an additional $450,000 in retention revenue through strategic up-sell opportunities, referral programs, and lead generation • Strategically plan 10 annual events for all clientele to provide one-of-a-kind experiences leading to increased customer satisfaction and retention• Facilitated world-class event service operations at Amway Center and hosted premium and sponsorship clientele for all major concerts, shows, and sporting events (125 annual events)

• Co-developed and managed $3.4 million budget with a focus on meeting clients’ objectives, personalized communication plans, and delivering legendary benefits and amenities that yield a maximum return on investment • Set and ensured performance management goals were established with staff and performance reviews are timely• Effectively led Client Services team, including eight full-time staff and 100+ part-time staff, while implementing an effective year-round customer service strategy that maximizes revenue • Developed retention programs targeting 7,000 season ticket holders, which resulted in meeting and exceeding renewals goals.• Built, executed, updated and sustained a customer communication plan that addresses messaging, frequent, preferred methods and touch points by analyzing customer data • Created, implemented, and maintained a customer profiling initiative that allows for gather customer demographics, retention drivers, and general feedback

• Provided exemplary service to 7,000+ New York Knicks’ season ticket holders, earning the “Adam Graves Puck Worthy” Award five times• Generated $9,106,446 in season ticket renewal revenue • Established a service platform through marketing programs, events and service initiatives not previously in place• Fostered positive, cooperative internal relationships with departmental co-workers as well as key inter-departmental associates• Determined, maintained and managed account database records related customer service calls, correspondence and seat visits in addition to other retention-related programs for 700+ season ticket holders