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I direct and manage all sales associates, store sales, customer service, sales and new hire training, and staff work assignments, along with conducting quality assurance and motivating teammates to provide impeccable customer service, resolve issues quickly, and adhere to company policies. I execute proper onboarding of all staff, ensure knowledge of products, and lead point-of-sale system training. I also maintain the security of store personnel and assets, conduct store openings and closings, and assist with receiving and processing inventory. A few of my accomplishments include: ● establishing B2B relations by executing a tourism incentive program that increased store revenue by $20k in 4 months, ● collaborating with other store leaders to increase community involvement through mission-oriented store events, and ● implementing a strategic social media marketing strategy that resulted in additional brand recognition for the company.

I administered all aspects of the durable medical equipment program, ensuring profitability, tracking asset inventory, acquiring documentation, and processing billing. Additionally, I thoroughly completed reporting, records, and procedures for proper use of medical equipment, along with creating an operations manual and training all new staff. A few of my accomplishments include: ● establishing a direct from vendor purchase process that saved the organization more than $100k, ● building patient relationships via thoroughly educating them on the use and expected outcomes of their new equipment, insurance plan provisions, and personal financial responsibility, and● establishing strong communication and relationships with other members of the care team, including external case managers, payers, suppliers, and physicians, in order to provide the best care for each patient.

I executed the clinical education program, consisting of recruiting and selecting participants and clinical sites, maintaining student documentation, tracking students’ program progress, and recruiting, appointing, and training clinical instructors. Additionally, I established and maintained relationships with existing and potential clinical sites, as well as conducted logistics for clinical training workshops. I also developed content for and instructed clinical courses. A few of my accomplishments include: ● leading the instructor team and liaising between students’ didactic and practical experiences and ● evaluating the efficiency and effectiveness of the clinical education program and student outcomes.