Interior Decorating and Professional OrganizingCertified KonMari Consultant

• Customer profile creation and maintenance• Conduct investigations and provide resolutions • Monitoring Change Fund activity, end of day treasury balances, refund tracking and templates• Process pre-authorized debit payments and reporting• Operating manual creation and training• Experience with Microsoft Suite programs including Excel, Word, Outlook, and PowerPoint

• Direct Branch and Solicitor Partner contact for mortgage funding solutions• Addressing mortgage funding needs of credit administration partners • Manage customer requests in a courteous, efficient and professional manner via in bound calls and email• Assisted with testing and development of confidential project

• Prepare discharge, transfer or information statements for mortgages, lines of credit and bridge loans• Prepare payouts of Real Estate Secured loans• Process discharge documents • Manage customer requests in a courteous, efficient and professional manner via in bound calls and email

• Assist customers with their day-to-day banking• Provide customer service• Adhere to policy and procedure while completing opening and closing tasks • Supported the front line through organizing and managing the Secure Desk