-Prepares all event documentation & coordinates with group sales, hotel departments, & customer to ensure consistent, high level service throughout pre-event, event & post event phases of hotel events.-Ensures all hotel events have a seamless turnover from sales to service back to sales. -Recognizes opportunities to maximize guest experience by offering enhancements to create outstanding events.-Ensures compliance with Ritz-Carlton Operating Standards to maintain brand integrity.-Coordinates & communicates verbally & in writing with customer (internal & external) regarding event details.-Acts as liaison between hotel & customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems &/or suggest alternatives to previous arrangements. -Integrates current trends in the meetings & special events industry. -Displays leadership in guest hospitality & ensures consistent, high level service throughout all phases of hotel events. Ensures products & services sold to Event/Meeting Planners meet or exceed their expectations, create loyalty.-Interacts with guests to obtain feedback on product quality & service levels. Effectively responds to & handles guest problems & complaints. -Empowers ladies & gentleman to provide excellent customer service. -Observes service behaviors of associates & provides feedback to individuals; continuously strives to improve service performance. -Demonstrates commitment to The Ritz-Carlton operating principles & philosophies. -Holds self & others accountable for achieving results. -Treats people fairly, with dignity & respect. -Demonstrates business ethics & personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. -Approaches work with a sense of urgency & purpose. -Acts independently to improve & increase skills & knowledge.

-Coordinates all details involved with group bookings, working closely with meeting planners to arrange all rooming, food and beverage details, meeting facility specifications, and any additional requirements of the group. -Partner with company event planners prior to their arrival to understand, manage, record and coordinate the details of each event and to communicate these to the relevant departments. -The liaison between the planner and the hotel operational departments. -Ensure the guest's utmost satisfaction with the event. -Accurate forecasting of group rooms, banquet food and beverage and for achieving overall hotel budgeted revenue.

-Hired for short-term urgent need in order to sustain growth and provide stability for the Meetings and Special Events Team -Assisted Meetings & Special Events Department in all areas including, but not limited to: banquet event orders, group resumes, Delphi projects, in-house meeting requests -Partnered with the MSE Coordinator on the execution of an on-site wedding

-Acting liaison between the Meetings & Special Events Department and the Meeting Planner to ensure that both of their needs are met or exceeded at all times-Ensure that all areas represented by the Meetings & Special Events Department are immaculate, correct in detail and of the utmost excellence -Effectively assist Meeting Planners and any member of the Meetings & Special Events Team with any opportunities that may occur while on property-Continuously creating excellent customer relations

-Partner with Hotel Leadership on internal and external meetings and events-Use Delphi Event System to create banquet event orders, group resumes, banquet checks, and manage the system’s imputed information-Coordinate internal meetings and events for all departments -Assist Meetings & Special Events Managers in preparation of Group Resumes, Banquet Event Orders, price estimate spreadsheets, food and beverage proposals, attrition documents appropriate for weddings and corporate/executive meetings-Consistently interacts with guests, meeting planners, co-workers and clients using clear, appropriate and professional language