Ashley V. Email & Phone Number

South Lake Tahoe, California, United States

• Onboard new clients with our software, ensuring a smooth transition and effective utilization of theplatform.
• Train our customers on the software, providing personalized guidance to ensure they fully understoodand maximized the use of the platform.
• Resolved customer support tickets in a timely and professional manner, achieving a high level ofcustomer satisfaction.
• Manage customer documents, organizing and maintaining files to ensure accurate and secure… Show more
• Manage customer documents, organizing and maintaining files to ensure accurate and secure storage.
• Manage and maintained customer accounts, ensuring accurate and up-to-date information.

Atlanta, Georgia, United States

• Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
• Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world class customer experience.
• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.
• Champion customer needs internally by providing feedback and communicating customer needs to… Show more
• Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders. Show less

• Train business owners and administrators on utilization of the Matrix Insurance Policy/Claim Management system
• Build strong positive relationships both with colleagues and clients
• Organized and documented training history and sales accounts
• Innate at identifying clients skill levels and vary trainings accordingly
• Assisting customers with technical issues and general questions on the management system
• Submitting and managing work tickets for bugs and client issues

Responsible for all aspects of customer success and enablement with Insurance Policy/Claim Management Software.

• Owned all scheduling and event planning needs for the department
• Manage and maintain insurance claims documentation
• Craft correspondence documents for claimants
• Serve as a liaison between claimants and claim representatives