Ashley V. Email & Phone Number

South Lake Tahoe, California, United States

• Onboard new clients with our software, ensuring a smooth transition and effective utilization of theplatform.• Train our customers on the software, providing personalized guidance to ensure they fully understoodand maximized the use of the platform.• Resolved customer support tickets in a timely and professional manner, achieving a high level ofcustomer satisfaction.• Manage customer documents, organizing and maintaining files to ensure accurate and secure… Show more • Onboard new clients with our software, ensuring a smooth transition and effective utilization of theplatform.• Train our customers on the software, providing personalized guidance to ensure they fully understoodand maximized the use of the platform.• Resolved customer support tickets in a timely and professional manner, achieving a high level ofcustomer satisfaction.• Manage customer documents, organizing and maintaining files to ensure accurate and secure storage.• Manage and maintained customer accounts, ensuring accurate and up-to-date information.• Collaborate with cross-functional teams to address customer needs and provide effective solutions. Show less

Atlanta, Georgia, United States

• Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction• Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world class customer experience.• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.• Champion customer needs internally by providing feedback and communicating customer needs to… Show more • Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction• Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world class customer experience.• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.• Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders. Show less

• Train business owners and administrators on utilization of the Matrix Insurance Policy/Claim Management system• Build strong positive relationships both with colleagues and clients• Organized and documented training history and sales accounts• Innate at identifying clients skill levels and vary trainings accordingly• Assisting customers with technical issues and general questions on the management system• Submitting and managing work tickets for bugs and client issues

Responsible for all aspects of customer success and enablement with Insurance Policy/Claim Management Software.

• Owned all scheduling and event planning needs for the department• Manage and maintain insurance claims documentation• Craft correspondence documents for claimants• Serve as a liaison between claimants and claim representatives