Ashley Vincent Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

My primary responsibilities are to maintain a safe, fun, engaging and comfortable work environment for the Montreal office, as well as provide People Operations support to the wider org. - HR administrative support: draft employment contracts, employment verification letters, assist with mobility process (permits/visas), create HR documentation (employee policies, etc), manage onboarding/offboarding, support with ad-hoc HR projects and act as recruitment consultant.- Implemented Culture Amp platform & launched first engagement survey.- Liaise with property management and vendors for repairs, cleaning, security, fob programming, catering, parking etc.- Manage social calendar and event planning for Montreal team, including end of year parties.- Provide support to marketing team by packing & shipping customer orders.

Vancouver, British Columbia, Canada

I provided recruitment support to Client Experience, People Ops and Core Ops.- Partnered with stakeholders at all levels (team leads - executive leaders)- Re-designed high-volume recruitment process for CX associates (interview training, assessment materials, candidate resources and centralized tracking hub) while partnering with and mentoring a junior recruiter.- Supported HRBP team with internal apprenticeship program to provide growth opportunities to entry-level associates.- Collaborated with HR to tackle compensation and internal parity challenges throughout the recruitment process.- Facilitated internal hiring processes to ensure equity, fairness and positive candidate experience; trained hiring managers on best practices.- Advocated for inclusive spaces internally by spearheading the creation of the Neurodiverse Employee Resource Group with a private community Slack channel and monthly online meetups and discussions.

Vancouver, British Columbia, Canada

Montreal, Quebec, Canada

Partnered with the wider Shopify Support org and built high-trust relationships with hiring managers across multiple teams.Re-launched external Support Manager recruitment initiatives.- Partnered with hiring managers to hire technical writers, senior leadership roles.- Built out first project management office for Support.- Scaled the Incident Response team, Documentation teams, continued to support retail.- Trained new hiring managers on recruitment best practices, collaborated to build out brand new interview processes.- Designed onboarding plan for new team members and provided mentorship to other recruiters transitioning to full-cycle hiring for the first time.

Montreal, Canada Area

- Maintained high-care candidate experience amidst an extremely fast-paced and high-volume process and influenced candidate experience best practices. - Managed Eastern Canada pipeline and responsible for strategic candidate communications, forecasting and meeting hiring targets.- Mentorship and training for new team members.- Managed recruitment event in Ottawa HQ for our Customer Success team.- Lead project team on recruitment initiative for new retail space in Los Angeles and together, successfully built out our tier-1 retail advisor team within 3 months.

Montreal, Canada Area

- Coached business owners on branding, online presence, and customer experiences with consistently high customer happiness ratings.- Supported technical questions on live channels, coordinated escalations. Maintain and build trust with merchants on Shopify- Maintained consistently strong customer satisfaction ratings

Montreal, Canada Area

Montreal, Canada Area