Ashley Wade

Ashley Wade Email and Phone Number

Senior Vice President - Operations and Customer Experience @ Keystone Bank
austin, texas, united states
Ashley Wade's Location
San Antonio, Texas Metropolitan Area, United States
About Ashley Wade

Experienced Senior Vice President with a demonstrated history of leadership in the financial industry, specializing in finance, compliance, regulatory requirements, and banking operations. Expertly oversees multiple operational departments, including Deposit Operations, Treasury Operations, Branch Operations, and Systems & Analysis, ensuring seamless and efficient service delivery.In Deposit Operations, leads teams managing commercial and retail products and services such as ACH, check services, IRAs, account maintenance, deceased accounts, escheat, Reg O, Account Analysis, Positive Pay, and Wires, while driving fraud prevention strategies to mitigate risks and ensure regulatory compliance. In Treasury Operations, provides strategic oversight and implementation support, enhancing cash management and treasury services for commercial clients.Manages Branch Operations with a focus on optimizing account opening processes, teller operations, ATM and card services, and delivering exceptional customer experiences. Additionally, directs the Systems & Analysis department, leveraging data insights to enhance operational efficiency, implement system improvements, and drive strategic initiatives across the organization.As a key member of multiple bank committees, I contribute to high-level decision-making, fostering collaboration, and implementing best practices to support the bank’s growth and operational excellence.

Ashley Wade's Current Company Details
Keystone Bank

Keystone Bank

View
Senior Vice President - Operations and Customer Experience
austin, texas, united states
Website:
bankkeystone.com
Employees:
70
Ashley Wade Work Experience Details
  • Keystone Bank
    Senior Vice President Operations And Customer Experience
    Keystone Bank Mar 2024 - Present
    Austin, Texas, United States
    Experienced Senior Vice President with a proven track record in the financial industry. Possessing extensive expertise in finance, compliance, regulatory requirements, and banking operations, with a focus on product and project management. Proficiently oversees all facets of the Deposit Operations department, leading teams in managing commercial and retail products and services, such as ACH, check services, IRA’s, and account maintenance. Additionally, adept at handling areas including deceased accounts, escheat, Reg O, Account Analysis, Positive Pay, Wires, and other operational duties, while providing strategic leadership in fraud operations to mitigate risks and ensure regulatory compliance. Furthermore, I serve on multiple bank committees, contributing to strategic decision-making and fostering collaboration across departments. Successfully manages Branch Operations, ensuring optimal account opening processes, efficient teller operations, seamless ATM and card services, and delivering exceptional customer experiences.
  • Keystone Bank
    Vice President Retail Operations And Deposit Strategy
    Keystone Bank Nov 2022 - May 2024
    Austin, Texas, United States
  • Jefferson Bank
    Vice President Deposit Operations
    Jefferson Bank Jan 2020 - Dec 2022
    San Antonio, Texas
    Manages all aspects of the Deposit Administration department and assigned employees to include products and services such as; ACH, DDA’s, escheat, certificates of deposit, positive pay, lockbox services, chargebacks, remote deposit capture and wire services. Also oversees procedures, policies and regulatory requirements.
  • Jefferson Bank
    Avp Deposit Operations Support Manager
    Jefferson Bank Jan 2019 - Dec 2019
    San Antonio, Texas
    Manages all aspects of the Deposit Administration department and assigned employees to include products and services such as; ACH, DDA’s, escheat, certificates of deposit, positive pay, lockbox services, chargebacks, remote deposit capture and wire services. Also oversees procedures, policies and regulatory requirements.
  • Affcu
    Manager, Deposit Administration
    Affcu Jun 2007 - Aug 2018
    San Antonio, Texas
    Experienced Manager with a demonstrated history of working in the financial industry. Vast knowledge of finance, compliance and regulatory requirements as well as general banking operations including product and project management. Managed all aspects of the Deposit Administration department and assigned employees to include products and services such as; ACH, Share Drafts, Share accounts, online membership, IRA’s; deceased accounts, escheat, online home banking, plastic card portfolio, mobile app, shared branching and additional remote services.
  • Affcu
    Manager, Loan And Deposit Administration
    Affcu Jan 2015 - Jan 2016
    • Managed all aspects of the Deposit Administration department and assigned employees to include products and services such as; ACH, Share Drafts, Share accounts, online membership, IRA’s; deceased accounts, escheat, online home banking, plastic card portfolio, mobile app, shared branching, titles, loan audits, Mortgage liaison, credit reporting and disputes, Visa credit card portfolio, loan protection products, collateral insurance and additional remote services. • Managed, assigned, directed, trained, motivated and recognized assigned employees. • Ensured compliance with the policies and procedures of the Credit Union and all applicable federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.• Utilized discretion and independent judgment in interpreting policies and procedures to resolve daily operational problems.• Analyzed and monitored pertinent activities, trends and changes through report generation, and made recommendations for changes in policies and/or procedures that resulted in improved service to members or more efficient operation of each department.
  • Air Force Federal Credit Union
    Manager, Member Contact Center
    Air Force Federal Credit Union Jan 2014 - Jan 2015
    Responsible for the day to day operations of the member contact center and remote services. I also manage the personnel aspects of all assigned employees.
  • Air Force Federal Credit Union
    Member Contact Center Specialist
    Air Force Federal Credit Union Jun 2007 - Jan 2014

Ashley Wade Education Details

Frequently Asked Questions about Ashley Wade

What company does Ashley Wade work for?

Ashley Wade works for Keystone Bank

What is Ashley Wade's role at the current company?

Ashley Wade's current role is Senior Vice President - Operations and Customer Experience.

What schools did Ashley Wade attend?

Ashley Wade attended Penn State University, Northwest Vista College, Smithson Valley High School.

Who are Ashley Wade's colleagues?

Ashley Wade's colleagues are Taiwo Adeola, Harold Yochem, Mba, Helen Okeke, Andrew Teoh, Samuel Ogizi, Jason Jones, Sarah Suleiman.

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