Ashley Walker Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Customer Care Support/ Wholesales Support:- Manage a smooth customer care process through professionally coordinating and responding to incoming enquiries from various sources via Salesforce, phone or email communications. - Ensure a positive customer experience through attentive interaction and relationship building- Daily correspondence with customers, stockists, couriers, stores and warehouse staff.- Follow through on queries, sourcing replacements, following up on returns, managing and defusing potential problems.- Successfully build and maintain positive relationships with 70+ wholesale customers- Provide wholesale admin support including data entry, order edits or other related tasks- Lodging courier enquiries (NZ couriers/ Fed-Ex/ NZ Post) - Processing store credits and refunds as per the correct procedure via Shopify - Confident using all internal systems including Microsoft Office, Counter Intelligence, Shopify, Salesforce, Stocky Management and Xero.- Administration & Office Support - printing orders and repair, organising social events and executive housekeeping.- Assisting with photoshoots for products and new collections.Product Development Management - Gift Bundles:- Conduct market research to find new products that are on trend with the company's brand - Managed the process of developing gift bundles online from start to finish - sourcing over 80 new products from NZ and AUS - Create compelling product and gift bundle imagery for social media and the website - Responsible of overseeing all stock management and sourcing new products monthly (Purchase orders, invoicing, and re ordering)- Maintaining and building strong relationships with product wholesalers - Measure performance of products via daily stock reports.

- Providing excellent customer service during flights by making special moments for each customer. - Part of a team within the short haul community- Completed a four week customer focus training programme on operations, safety and dealing with any medical situation. Which I passed all of my exams and tests with 100% and was the only person in my intake to be awarded a special award for my excellences.- Great ability to deal under pressure or any constraints that were out of my control.- Excellence communication with staff and customers daily.

Auckland, New Zealand

- Communicating with staff and clients daily via email or phone- Completing all tasks delegated by senior team leaders in a timely and efficient manner.- Organising brand ambassador, talent forms, talent payments, and talent rosters for clients- Create informative production schedules for upcoming events- Organising health and safety documents for events and promotions- Working as part of a team to pack in and pack out events- Office admin duties - handling monthly credit card receipts, creating purchase orders, organising couriers, setting up meeting rooms, ordering office supplies and updating our talent and supplier database- Conduct research for potential vendors and suppliers for client events

Auckland, New Zealand

- Director and owner of Golden Glow Tan - Budgeting for all tanning materials and costs- Administration - Managing appointments, emails and phone calls- Managing all social media and content plans to drive bookings via Facebook and Instagram- Conduct compelling adverts through Facebook and Instagram to promote my business and create a clear brand message- Generate new promotions and content to increase reach and engagement across all marketing channels - Measure performance through social media and paid media - Designing all aspects of my business (website, logo, paid adverts, business cards etc)

Auckland, New Zealand

- Working with the Bride's vision board, researching and planning for the big day- Contacting all vendors and companies creating shortlists to review with the Bride- Finalising bookings and securing suppliers for the day - Documenting all bookings and expenses in an excel spreadsheet- Having excellent communication with the Bride to make sure everything is completed efficiently and to the Bride's satisfaction- Follow up and assisting Bride with any extra delegated tasks- Running a smoothly process on the day by setting up and organising all aspect of the wedding in an efficient timely manner.- Manage the pack out of the wedding by ensuring everything is cleaned and returned in a timely manner

Auckland, New Zealand

- Served all customers and providing an excellent shopping experience- Point of Sales: handled all returns, exchanges, and sales- Key Holder - in charge of all cash handling, closing and opening the store- Visual merchandising weekly- Managed social media and email strategy to drive online sales growth and promote clear brand messaging (Instagram, MailChimp) - Software - Vend, Shopify, MailChimp

Auckland, New Zealand

- Communicate with staff and clients daily via email - Create production schedule for the Live Well Festival - Manage allocated jobs at Live Well Festival - Part of the pack in and out team for the Live Well Festival- Worked at PwC Herald Talks Events at Sky City- Office admin jobs- Researching potential vendors and suppliers for the Live Well Festival - Use of word, Excel and PowerPoint

Auckland, New Zealand

I have been working for Mecca Brands since April 2016 I started off as a part time store host, working with customers, doing their make-up and selling products. I would attend all trainings on brands and help with event days at the store. I would work at POS and deal with store returns and exchanges as well as sales. I then got promoted to Customer Service Team in the Ponsonby store where I would deal with all NZ online orders. And recently got promoted to Store Operations Specialist at the new Mecca Maxima store on Queen Street. In this role, I deal with all incoming stock to the store, loss prevention, VM for the store and all stock adjustments.Store Operations Specialist• Getting all tasks done for all stock matters• Sorting out any damaged stock or stolen stock• Adjustments to stock levels• Stock takes• Deal with all Stock for Queen Street• Do all the VM for Queen Street• Inventory matters and loss prevention for the store• Fixing any problems in the stores

Auckland, New Zealand

Host• Served all customers and give them the Mecca style customer service• POS – sales, returns, exchanges• Went to all trainings on all new brands or old brands from Mecca Artists or from people from the brand• Learning about all products so I can do the best job at selling and giving the customer what they really need• Dealing with exchanges and returns• Giving best customer service• Finding products for customers• Doing Make up on customers• Making sure store is tidy alwaysCustomer Service Role• Answering all customer service phone calls• Tracking orders• Problem solve any questions customers have • Doing all online orders for NZ• Dealing with any problems with products or unhappy customers• Ordering stationery, testers for stores• Dealing with all emails to NZ through the websiteDealing with online exchanges or returns

New Market

I worked at Seed Heritage Kids in New Market in November as a Christmas Casual then become Full Time in the beginning of 2016 as Retail Assistant. I have always had such a passion for retail and fashion and have learnt so much from all my retail jobs. I become a key holder for the store and helped with closing and opening the store when my manager couldn’t. Key Responsibilities• Helped customers find what they needed or help find outfits• Keep the store tidy always• Helped my manager with returns and sales on the computer• I also did cash handling, closing and opening the store• Did daily jobs to keep the store running• Helped with monthly VM for the store • Banking• Helped on stock days with entering in the new stock and unpacking it all

Auckland, New Zealand

I started off at Glasson’s as a Christmas Casual and then was offered a position as part time retail assistant where I would work most weekends. After a few months, I was then offered another position as Worker in Charge, which meant I would work most weekends and late nights, as I would run shifts when my manager was not able to or was her day off.Key Responsibilities• Assisting the management team by pushing for store sales• Operating the till• Helping customers with what they need or want• Keeping the store tidy always• Help with keeping the store stocked • Follow the Glasson’s produces on selling • Doing customer transfers • Being in charge when my manager was on her break or wasn’t at work• I was responsible for the team to stay motivated and focused on customer service when I was running the floor• I would do all laybys, exchanges, returns, staff purchases and any problems that the other staff members couldn’t assist with I would take over• I would close the store on late nights• I would cash up and do the daily banking• I know how to open the store and do the float for the morning shift• I would run some Monday shifts, which meant I would do the daily target, break down for the day and the Monday jobs for Glasson’s.

Bachelor Of Arts - Ba, Marketing

Education record

Speech and Drama, Dragon Boating, Young Vinnies, Stage Challenge