Distribute FMLA forms to union employees; process completed FMLA forms, doctor reports, and Disability forms for all Union employees on Leave.Monitor and ensure appropriate follow up, tracking, and reporting for Family Medical Leave Act for all union employees and provide necessary in-house communication on leave status/updates.Maintain tracking spreadsheet of employees on current and previous leaves.Review, track, and document union employee attendance. Process call-offs and paid time off requests.Responsible for union employee attendance point system adherence.Attends and participates in employee disciplinary meetings and terminations.Meet with new hires during orientation regarding attendance.Participate in all employee events sponsored by the facility.Interpret and administer terms of all four collective bargaining agreements.Handle employment-related inquiries from employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.

As Human Resource Generalist, providing superior customer service and relationship management to leaders and team members within assigned region; the Human Resource Generalist assumes the primary role of advocate for employees within region.•Works collaboratively with leadership to assess human capital needs and goals while developing plans to optimize human resource workflows, employee experiences.•Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.•Participates in developing department goals, objectives, and systems; provides reports and analyses to identify goals and monitor key performance indicators. •Conducts compensation and benefit research and benchmarking; shares findings with leadership and makes recommendations as appropriate.•Coaches’ supervisors on disciplinary action and performance management; reviews and/drafts documentation.•Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.•Develops and maintains affirmative action program; files EEO-1 report annually; and maintains other records, reports, and logs to conform to EEO regulations.• Provides resources support as assigned to independently administer specialty program(s) for the entire organization; collaborates with other designated resources specialists for needs within assigned region.•Advises on recruitment, screening, and interviewing efforts for exempt and nonexempt personnel, students, and temporary employees; advises on onboarding best practices; monitors career-pathing and development programs.•Conducts internal investigations with confidentiality and dignity as needed to resolve complaints and allegations; provides employee relations counseling; recommends solutions.

The Human Resources Manager is responsible for ensuring that the overall administration, coordination, and evaluation of human resources plans, and programs are realized. The essential job responsibilities include: • Developing and administering human resources plans and procedures • Planning, organizing, and controlling the activities and actions of the HR department • Contributing to the development of HR department goals, objectives, and systems • Is the primary internal contact for all Administrative functions • Ensure user accounts are set up correctly and access to the system is available for all employees • Troubleshoot account issues for HR and payroll systems • Maintain all personnel files ensuring company is compliant Federal, State, and Local laws, etc. • Create and maintain in-processing/out-processing procedures • Maintains knowledge of industry trends, employment legislation and ensures organization’s compliance • Communicates changes in the organization’s personnel policies and procedures and ensures that proper compliance is followed • Works directly with department managers/site leads to assist them in carrying out their responsibilities • Provide training on employment related laws and compliance issues • Maintains Affirmative Action Plans, VETS-4212, EEO-1, employee handbook • Ensure proper procedures for all HR related requests and claims • Responsible for full cycle of open enrollment process – new hire and annual elections • Maintain communication with benefit broker ensuring proper benefit information is relayed to employees • Review Contingent Offer Letters/Offer Letters for compliance and accuracy • Develop and maintain Performance evaluation program • Run payroll bi-weekly • Export timesheets from TE into Costpoint • Create timesheets for bonuses paid to employees • Process expense reports to be included in payroll • Export accrued leave from Costpoint into TE to update accrued leave • Maintain payroll periods

ProCleared LLC is a Veteran Owned Small Business (VOSB) focusing on TS/SCI cleared personal in support of the U.S. Intelligence Community. Our primary focus is in three broad areas, Analytical Services, Engineering/SETA Services and Administrative Support Services. We pride ourselves on our ability to identify, attract and retain top quality personal. ▪ Full Lifecycle recruiting supporting several programs that involves identifying candidates at theTS/SCI with Poly level. The work includes CONUS and OCONUS positions. ▪ Effectively utilized internet research, internal databases, referrals, networking, job fairs, and otherstrategies to identify potential candidates. ▪ Informed applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, and other related information. Actively communicate with candidates through the entire hiring process.

●Provides national administrative recruitment support for up to 150 requisitions at one time.● Responsible for conducting 350+ phone interviews per month. Accountable for achieving staffing targets as set by the Lead, Talent Acquisition.● Check all assigned incoming email boxes and voicemail daily; processes high volume of administrative activity on daily basis.● Provides national administrative recruitment support for In Home requisitions. Responsible for assisting with sourcing, phone screens and posting ads, as well as, other support duties.● Ensures that requisitions are opened and posted quickly and accurately.● Works in Applicant Tracking System daily to ensure candidates are immediately processed and dis positioned as appropriate.● Sourced and screened potential IT candidates for contracts, contract to hire and permanent opportunities; analyzing candidates' information to accuracy and determine matches between candidates and current or future openings.● Arrange onsite open houses and hiring events, screens and confirms candidates to attend and ensures that selected candidates have taken required assessments.● Performs sourcing, phone screens and posting for in Home requisitions.● Participates in routine staffing meetings with the business as needed.● Promptly identify areas of concern from a recruitment standpoint and escalates this to the RDA and Director.● Provide feedback timely and consistency back to the candidates.● Sourced High-level Engineering, IT talent for Verizon, AT&T, Johnson Control/Tyco, QBE, ADT & Ryan.● Performs other duties as assigned.

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.Provides statistical and performance feedback and coaching on a regular basis to each team member.Writes and administers performance reviews for skill improvement.Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.Ensures employees have appropriate training and other resources to perform their jobs.Responds to and resolves employee relations issues expressed by team members.Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Addresses disciplinary and/or performance problems according to company policy.Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.Works as a member/leader of special or ongoing projects that are important to area/process improvement.Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.Uses appropriate judgment in upward communication regarding department or employee concerns.

*Company Closed Location in Saint Louis, Missouri* ●Promoted to Lead Ambassador for Credit & Customer Service, Responsible for leading a team of 15+ customer service representatives. ● Monitored and trained team members daily to maintain a high level of competence.● Managed workflow on the Call Center floor between incoming calls, supported functions and special projects.● Provided technical guidance, training and staff development for the Customer Service Representatives.● Provided feedback and coached to ensure call service and call quality goals are met daily.● Promoted a superior, customer focused environment by managing the efficient delivery of quality service to customers.● Daily supervision of employees; Assist with resolving conflicts, strive to maintain harmony among co-workers and enhance team morale.● Delegate work assignments to team members and ensure they understand the assignment and is completing the assignment correctly and on time.● Supervises inbound call queues and takes immediate action to reduce unacceptable wait times.● Assist with Quality Assurance by reviewing QA feedback report, recorded calls and monitoring calls in queue.● Special projects as assigned by immediate supervisor and other members of the management staff or self-defined based on research and judgment.● Communicates and enforces all company policy and procedure changes to agents.● Manage employee issues regarding attendance, performance and conduct, and deliver appropriate corrective action as needed.● Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.● Prepare and deliver Performance Evaluations.