Ashley Ward Email & Phone Number

• Consolidated the transition from office-based working to home-based working within the department• Developed the existing team structure to allow for increased progression opportunities• Organised and planned a flexible-working schedule for a team member who enrolled on a postgraduate course.• Spearheaded growth-related recruitment, increasing team size by 60%.• Mentored new starters and delegated additional mentoring duties to existing team members wishing to develop their own skills• Evaluated departmental change required for IVDR and post-market surveillance.

Birmingham, England, United Kingdom

• Steered the implementation of new processes and augmentation of existing processes to ensure readiness for the release of new products.• Troubleshooting reported faults and enquiries for global end users during alpha-site testing of new products.• Led the design of a departmental project management infrastructure, improving transparency and efficiency in the handling of these projects, using LEAN change management processes.• Extensive experience of working alongside Quality Assurance and Regulatory Affairs in handing complex customer complaints and other internal issues.• Responsibility for the triage of customer communications, and the assignation of them as complaints or enquiries accordingly.• Mentoring new starters and facilitating their training in departmental procedures.• Strengthened international collaboration with TBS subsidiary sites by chairing regular conference calls.

Birmingham, England, United Kingdom

• Operated as part of the post-market surveillance team for the global headquarters of a growing IVD company.• Formulated troubleshooting solutions for UK-based end users and the global distributor market.• Presented improvement opportunities to the business• Organised and headed Quality Review Group meetings to discuss business-wide improvements, risk assessing key complaints, with a strong emphasis on meeting quality and regulatory requirements.

Birmingham, England, United Kingdom

• Participated in the full shift rota, including night and weekend work across three laboratory sites (2 sites requiring lone-working) for Clinical Biochemistry.• Extensive experience in the maintenance, operation and troubleshooting of a wide range of routine and specialist laboratory instrumentation.• Usage of the Abbott AMS middleware system and Telepath LIS to technically validate clinical results.• Coaching of new staff members to aid their training and development.

Cambridge, England, United Kingdom

• Worked as a member of the full shift rota in Clinical Biochemistry (including weekends and nights) during a laboratory rebuild, requiring excellent organisation skills and self-management.• Maintenance, operation and troubleshooting of routine and specialist laboratory instrumentation.• Responsible for the processing and reporting of both urgent and routine specimens and training responsibilities amongst newer members of staff.

Dudley, England, United Kingdom

• Maintained, operation and troubleshooting of routine laboratory instrumentation as part of both biochemistry and haematology departments,• Responsible for assisting the operation of the haematology clinic, including direct interaction with service users.